Daniel Couturier
COMSTOCK PARK,MI
Summary
Proven leader in marketing and business operations, adept at boosting brand visibility and customer satisfaction. At America's Bride, spearheaded innovative campaigns, enhancing product awareness and sales. Skilled in CRM management and fostering customer relations, consistently achieving operational excellence and quality standards without exceeding budget constraints. Demonstrates exceptional team development and engagement abilities, ensuring seamless project execution and service delivery.
Overview
25
25
years of professional experience
Work History
Marketing/Advertising Manager
America's Bride
10.2019 - 06.2024
- Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
- Conducted market research to inform data-driven decision-making in the development of targeted ad campaigns.
- Boosted brand awareness by creating and executing innovative marketing campaigns.
- Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
- Developed advertising strategies for improved product visibility and increased sales.
Wedding Cake Bakery Owner
DreamScape Desserts
08.2010 - 05.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Handled most of the daily baking of cakes, cupcakes, cookies.
Assistant Branch Manager
Valley Farms Supply Inc.
05.2002 - 03.2010
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Grocery Store Department Manager
Family Fare Supermarket
06.1999 - 03.2002
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
High School Diploma -
Kent City High School
Kent City, MI05.1997
Skills
- Customer Engagement
- Customer Relations
- CRM Management
- Quality Standards
Timeline
Marketing/Advertising Manager
America's Bride
10.2019 - 06.2024
Wedding Cake Bakery Owner
DreamScape Desserts
08.2010 - 05.2019
Assistant Branch Manager
Valley Farms Supply Inc.
05.2002 - 03.2010
Grocery Store Department Manager
Family Fare Supermarket
06.1999 - 03.2002
High School Diploma -
Kent City High School