Achieved streamlined processes and improved documentation across departments through effective coordination efforts. Delivered enhanced organizational effectiveness by facilitating in-depth investigations and problem-solving initiatives. Cultivated strong organizational capabilities while managing competing priorities and fostering collaborative team environments.
Work History
Project Administrator
2 Years 10 Months
Trane Technologies | 10.2023 - Current
Facilitated project workflows to enable timely deliverables and enhance team productivity.
Coordinated interdepartmental meetings to promote clear communication and project coherence.
Assisted managers with administrative tasks for efficient project operations.
Developed relationships with vendors to promote smooth integration of services and successful project outcomes.
Organized team workshops to synchronize strategies, boosting morale and collaboration.
Reviewed project financials to pinpoint potential challenges and crafted strategies to avoid conflicts or delays.
Ensured timely and precise billing processes to enhance financial accuracy.
Underwriting Assistant
3 Months
Kinsale Insurance | 07.2023 - 10.2023
Manage policy issuance and endorsements for underwriting divisions, ensuring data accuracy.
Process cancellations and reinstatements per corporate guidelines, enhancing operational efficiency.
Support submission clearance and ad-hoc tasks, contributing to team goals.
Verify data integrity, maintaining high standards of information accuracy.
Assist in application review and classification, improving processing speed.
Loan Processor
2 Years 4 Months
Hamilton Home Mortgage | 01.2021 - 05.2023
Reviewed loan files ensuring compliance with mortgage policies, enhancing accuracy and efficiency.
Analyzed client documents to verify income and credit, improving loan approval rates.
Delivered exceptional customer service, fostering positive relationships with clients and agencies.
Managed multiple tasks efficiently, meeting deadlines, reducing processing time and increasing productivity.
Utilized Microsoft Office and Adobe tools effectively, enhancing document management.
Loan Officer Assistant
6 Months
Sierra Pacific Mortgage Company | 07.2020 - 01.2021
Assist loan officer in creating and reviewing application profiles, ensuring accurate documentation.
Resolve discrepancies in borrower information, enhancing loan processing efficiency.
Guide clients through the loan closing process, addressing concerns to improve satisfaction.
Maintain a master calendar for meetings, optimizing scheduling and organization.
Build relationships with clients and realtors, contributing to profit growth and customer expansion.
Director of Operations and Quality
1 Year 5 Months
Pediatric and Adolescent Health Partners | 10.2018 - 03.2020
Assisted in creating effective business strategies and plans that aligned with the CEO's vision.
Evaluated internal operations and supported the identification of process improvements.
Managed office building and equipment assignments accurately with minimal supervision.
Supervised company operations and enhanced employee productivity while fostering an inclusive culture for team success.
Complied with federal, state, and local business regulations, taking necessary action for compliance.
Applied HIPAA and OSHA regulations appropriately in operational practices.
Analyzed operational trends and contributed to strategy adjustments to align performance with objectives.
Estimated material and labor needs to complete jobs within budget and deadlines.
Conducted quality metrics analysis for Anthem, Aetna, Optima, United Health, Cigna, and Medicaid.
Identified opportunities for improvement through consistent data analysis and documentation.
Collaborated with medical teams to maintain quality standards and enhance patient care.
Addressed care gaps for insurers leveraging research and analytical skills.
Facilitated training activities, created reports, and delivered educational presentations to support quality improvements.
Safety/Pest Control Technician
3 Years 3 Months
Chesterfield County School District | 06.2014 - 09.2017
Collaborated with officials and contractors to address environmental concerns effectively.
Prepared detailed reports, communicated findings, and maintained accurate chemical records.
Calculated and applied chemicals safely, adhering to regulations, reducing risk to people and animals.
Exposure to general DPOR regulations and state laws.
Assisted school and building officials, internal technical personnel, outside consultants and contractors in assisting in the resolution of environmental concerns.
Create factual written reports and communicated them using strong orally and/or written communication skills.
Education
High School Diploma
Monacan High School | Richmond, VA | 06.2004
Skills
Achieved timely and organized data entry through effective document analysis. Enhanced team dynamics and cohesion through successful conflict resolution strategies. Improved customer relations by implementing effective organizational practices and time management skills.
Certification
Participate in Eva launch for Project Administrators
SERVICE MANAGER/SERVICE TECHNICIAN/WARRANTY SPECIALIST at Associated Materials Inc.SERVICE MANAGER/SERVICE TECHNICIAN/WARRANTY SPECIALIST at Associated Materials Inc.