Daniel Cuevas Jr
Miami
Summary
Highly organized professional known for high productivity and efficient task completion with a strong interest in financial services. Skilled in guest relations, problem-solving, and team leadership, ensuring exceptional service delivery in fast-paced environments. Excel in communication, adaptability, and conflict resolution, leveraging these soft skills to enhance guest experiences and operational success.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Guest Service Captain
Townepark at Hotel Colonnade
Coral Gables
02.2017 - Current
- Greet guests warmly upon arrival and assist with check-in/check-out procedures.
- Handle guest inquiries, complaints, or special requests in a professional and timely manner.
- Oversee day to day guest service operations ensuring smooth and efficient functioning.
- Ensure guest satisfaction throughout their stay or visit.
- Monitor and maintain high service standards.
Education
Associate of Arts - Economics
Miami Dade College
Miami, FL 01.2017 - 05.2019
Hillcrest High School
Tegucigalpa, HondurasSkills
- Strong written and verbal communication in English and Spanish
- Adaptability in a fast-paced environment
- Multitasking under pressure
- Proficient in Microsoft products
- Critical thinking and problem solving
- Basic investment product knowledge (Stocks, ETFs, Bonds)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Guest Service Captain
Townepark at Hotel Colonnade
02.2017 - Current
Associate of Arts - Economics
Miami Dade College
01.2017 - 05.2019
Hillcrest High School