Mark Bailey
Summary
- Highly motivated commercial pilot committed to upholding the highest safety standards, driven by a passion for professional growth and dedicated to securing a Certified Flight Instructor role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Captain
Townepark/ Four Seasons Hotel/ W Hotel
Fort Lauderdale
02.2019 - Current
- Delivered exceptional customer service by addressing guest inquiries, resolving concerns, and accommodating special requests.
- Ensured a positive, efficient, and professional check-in and check-out experience for hotel guests.
- Maintained a welcoming and hospitable environment to enhance guest satisfaction and loyalty.
Guest Service Associate
USA Parking/ W Hotel
Fort Lauderdale
12.2018 - 04.2019
- Provided valet parking and luggage assistance while delivering exceptional customer service in a fast-paced hospitality environment.
- Maintained professionalism, situational awareness, and attention to detail while assisting guests and coordinating arrival and departure logistics.
Education
Diploma -
Ferncourt High School
St Ann's bay, Jamaica07-2017
Part 141 Flight Training -
Phoenix East Aviation
7200 Pines Blvd, Pembroke Pines, FL 3302406-2026
Associate of Science - Professional Pilot Technology
Broward College
7200 Pines Blvd, Pembroke Pines, FL 3302406-2026
Skills
- Customer Service & Client Relations
- Problem Solving & Decision Making
- Operational Efficiency
- Attention to Detail
- Adaptability in Dynamic Environment
- Computer Proficient
- Team Player
- Situational Awareness
- Reliable
- Strong Interpersonal Communication
Certification
- Certified Flight Instructor (CFI) – Instrument (CFII)
Commercial Pilot Certificate – (ASEL) (IRA)
First-Class FAA Medical
Complex Endorsement
Tailwheel Endorsement
High Performance Endorsement
TAA (G1000) Experience - Flight Time
Total Time: 276
Pilot In Command: 190
Cross Country: 42
Night: 29
Instrument: Actual 7
Simulated 53
Timeline
Guest Service Captain
Townepark/ Four Seasons Hotel/ W Hotel
02.2019 - Current
Guest Service Associate
USA Parking/ W Hotel
12.2018 - 04.2019
Diploma -
Ferncourt High School
Part 141 Flight Training -
Phoenix East Aviation
Associate of Science - Professional Pilot Technology
Broward College