Christain Serrano
Austin,TX
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Guest Service Captain
Towne Park JW Marriott
10.2021 - 01.2024
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized service.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with team members to create a welcoming and hospitable environment for all guests.
- Resolved guest complaints quickly, ensuring repeat business and positive reviews.
- Trained new staff on hotel procedures, customer service standards, and software systems.
Computer Detection System Repairer
U.S. Army Active Duty
09.2019 - 10.2021
- Improved equipment functionality by conducting thorough diagnostics and identifying necessary repairs.
- Enhanced customer satisfaction with timely and accurate repair services, maintaining a professional demeanor throughout the process.
- Reduced downtime by quickly assessing issues and efficiently performing repairs on various types of equipment.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
Education
High School Diploma -
Lake Travis High School
Austin, TX05.2018
Skills
- Delegation and Supervision
- Complaint Handling
- Sales and Upselling
- Team Management
- Task prioritization
- Guest relations expertise
- Customer service excellence
Timeline
Guest Service Captain
Towne Park JW Marriott
10.2021 - 01.2024
Computer Detection System Repairer
U.S. Army Active Duty
09.2019 - 10.2021
High School Diploma -
Lake Travis High School
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