Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Jason Guerrero

Austin

Summary

Dynamic professional with a proven track record at Towne Park Valet, excelling in customer service and employee training. Recognized for enhancing guest relations and implementing safety protocols, I foster team collaboration and drive workplace efficiency in a fast-paced environment. My strong leadership and problem-solving skills ensure exceptional service delivery and high customer satisfaction. Skilled in creating personalized guest experiences that prioritize individual preferences over transactional interactions.

Overview

12
12
years of professional experience

Work History

Guest Service Captain

Towne Park Valet
AUSTIN
09.2016 - Current
  • Trained new team members on service standards and procedures.
  • Coordinated vehicle retrieval and parking processes efficiently.
  • Managed guest interactions to resolve issues promptly and professionally.
  • Implemented safety protocols to protect guests and vehicles.
  • Maintained communication with hotel staff regarding guest arrivals and departures, especially with VIP clientele.
  • Provided superior customer service by responding promptly to guest inquiries and requests.
  • Supervised valet staff to ensure high-quality guest service, making sure we, as a team, all worked together in assisting clients from start to finish.

Cashier Team Lead

H-E-B Grocery
AUSTIN
06.2013 - 08.2016
  • Facilitated onboarding and guidance for new cashiers utilizing register systems.
  • Guided cashiers in addressing customer complaints and inquiries.
  • Monitored cashier performance, providing feedback as needed.
  • Answered customer questions and provided store information.
  • Developed strong working relationships with team members to foster collaboration.
  • Supported additional teams when required, such as shelf stocking, or grocery bagging.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Austin High School
Austin, TX
06-2013

Some College (No Degree) - Computer Science

Austin Community College
Austin, TX

Skills

  • Customer service
  • Employee training
  • Team building
  • Safety protocols
  • Guest relations
  • Time management
  • Problem solving
  • Strong leadership
  • Attention to detail
  • Workplace efficiency

Affiliations

  • Love doing volunteer work, did a lot of that when I was with H-E-B. Donating books and backpacks to kids in my community.
  • Very healthy and active person, joining local run clubs and sports leagues.

Languages

English
Professional
Spanish
Limited

Accomplishments

Collabed with multiple artists with media and design, using cameras and editing programs.

References

References available upon request.

Timeline

Guest Service Captain

Towne Park Valet
09.2016 - Current

Cashier Team Lead

H-E-B Grocery
06.2013 - 08.2016

High School Diploma -

Austin High School

Some College (No Degree) - Computer Science

Austin Community College

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