Daniel Custodi
Williamsville
Summary
Operations professional with experience managing high-volume workflows, resolving operational issues, and improving how work moves through teams and systems. Background includes process standardization, ERP implementation, data accuracy improvements, and day-to-day coordination across production, finance, and operations teams. Known for improving efficiency in manual processes, tightening workflow consistency, and supporting teams through structured execution and escalation handling.
Overview
12
12
years of professional experience
Work History
Director of Sales Operations
PATTERSON FLYNN
New York
2022.08 - 2026.04
- Lead daily operations across production, project management, and fulfillment teams handling high volumes of client work
- Enhanced work capture, tracking, and routing across departments through system and process updates, improving overall workflow efficiency
- Help implement and refine ERP workflows to reduce manual entry and improve consistency of information across teams
- Built and maintained SOPs to standardize how work is handled and reduce rework and confusion
- Improved accuracy and completeness of operational data used for reporting and downstream execution
- Monitored key performance measures including turnaround time, accuracy, and workflow delays to ensure operational effectiveness
- Identified process breakdowns and implemented targeted fixes, streamlining operations and reducing bottlenecks
- Worked closely with finance and leadership to resolve operational issues and align processes across teams
- Led hiring, onboarding, and training for team members supporting operational workflows
- Served as escalation point for operational issues and helped resolve them in real time
Lead Project Manager
PATTERSON FLYNN
New York
2021.03 - 2022.08
- Managed intake, tracking, and execution of active projects across internal teams and external vendors
- Resolved operational escalations, mitigating impacts on project timelines and delivery
- Developed standardized processes to ensure consistent handling of work requests
- Ensured vendor performance aligned with agreed service expectations
- Maintained accurate records for reporting, tracking, and internal review
- Collaborated cross-functionally to address operational breakdowns and eliminate recurrence
Project Manager
PATTERSON FLYNN
New York
2019.02 - 2021.03
- Managed daily workflow intake and tracking of active projects
- Ensured accuracy of records used for reporting and operational follow-up
- Escalated issues impacting timelines, resources, or execution
- Coordinated with vendors and internal teams to keep work moving forward
- Supported budgeting, purchasing, and reconciliation of project costs
- Closed out completed work with proper documentation and validation
Executive Assistant to VP
TOWN AND COUNTRY SURFACES
New York
2016.07 - 2019.01
- Managed high-volume incoming requests and communications, ensuring timely responses across teams and clients
- Supported billing, invoicing, and operational documentation
- Coordinated logistics and scheduling for active projects, optimizing resource allocation and meeting deadlines
- Maintained accurate records and supported reporting needs
- Provided comprehensive administrative and operational support, facilitating smooth daily operations
Office Assistant
Relative Space
New York
2015.05 - 2016.07
Personal Assistant
Peti Lau
New York
2014.08 - 2015.05
Skills
- Operations Management
- Workflow & Process Improvement
- Issue Resolution
- Data Accuracy
- SOP Development
- ERP Systems (Implementation & Use)
- Team Leadership
- Cross-Functional Coordination
- Reporting & Metrics
- Vendor Management
- Training & Coaching
- Problem-solving abilities
References
Available Upon Request
Timeline
Director of Sales Operations
PATTERSON FLYNN
2022.08 - 2026.04
Lead Project Manager
PATTERSON FLYNN
2021.03 - 2022.08
Project Manager
PATTERSON FLYNN
2019.02 - 2021.03
Executive Assistant to VP
TOWN AND COUNTRY SURFACES
2016.07 - 2019.01
Office Assistant
Relative Space
2015.05 - 2016.07
Personal Assistant
Peti Lau
2014.08 - 2015.05