Overview
Work History
Education
Skills
Recommendation
Timeline
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Daniel Davis

COLUMBUS,Ohio

Overview

18
18
years of professional experience

Work History

Owner/Luthier

Antiquity Custom Instruments
05.2011 - Current
  • Design and build custom instruments based on ongoing client interaction.
  • Manage the build timeline to meet the production deadline.
  • Growing the client list through interactions with artists, venues, and local nonprofit music organizations.
  • Negotiating a lease for appropriate shop space.
  • Creating and maintaining relationships with domestic and exotic hardwood dealers.

Ramp Agent

Southwest Airlines
Denver, CO
05.2013 - 09.2013
  • Collaborated with customs and security personnel to facilitate smooth cargo inspections.
  • Conducted thorough inspections of baggage and cargo for security compliance.
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Operated ground support equipment, such as tugs, conveyor belts, and forklifts.

Employee Development Supervisor/Customer Service Supervisor

SkyWest Airlines
Jackson, Wy
12.2009 - 04.2013
  • Responsible for all aspects of the JAC station staffing requirements, including recruitment and hiring processes, winter seasonal transfer program, seasonal leave programs
  • Work with Station Manager to determine seasonal staffing needs that correspond to budget requirements
  • Manage all aspects of employee scheduling, including preparation of seasonal bid schedules, daily work schedules and assignments, shift trade, vacation, and user time approval
  • Support the JAC station to improve overall employee retention through development of the employees including oversight of employee evaluations, probationary reviews, and track disciplinary issues, including attendance
  • Assist employees with career counseling and future development
  • Coordinate employee recognition program
  • Set-up semi-annual employee meetings to connect employee and Station Manager to allow employees to give feedback
  • Assist Station Manager with bi-monthly station meeting preparation
  • Responsible for communicating non-operational company benefit and policy changes to employees
  • Coordinate the completion of quarterly drug and alcohol random screenings to meet DOT requirements
  • Oversee transfer employee evaluations, corrective action, file reviews and separations
  • Work with Administrative Assistant on payroll issues, oversee and manage employee Medical, FMLA, and OJI programs, changes in employee status, etc
  • Work closely with Training Supervisor to coordinate new-hire training
  • Track and maintain company’s online compliance training
  • The JAC station currently has 126 employees on staff

Cross Utilized Supervisor

SkyWest Airlines
Jackson, Wy
03.2008 - 12.2009
  • Assist Station Manager with meeting local and system wide goals
  • Assure compliance with safety standards
  • Assure On-Time departures
  • Update agent timesheets and correct time keeping irregularities in E-Time
  • Complete annual employee evaluations
  • Apply step discipline as necessary
  • Assure compliance with TSA, DOT and FAA regulations
  • Train newly hired agents above and below wing
  • Certified Station Trainer above and below wing

Customer Service Agent

SkyWest Airlines
Jackson, Wy
05.2007 - 03.2008
  • Exceed passenger expectations in most situations
  • Gate dispatch of flights
  • Rebook distressed passengers
  • Correct ticketing issues
  • Baggage Service Lead: Assist passengers with delayed or damaged bags
  • Lowered station coded bag delays from 5.13/1000 to 2.97/1000
  • This was the first time JAC has met the MBTA goal is 3 years

Education

Some College (No Degree) - History

Glenville State College
Glenville, WV

Skills

  • Microsoft Office Suite: Word, Excel, Outlook, Power Point
  • Adobe Photoshop CS6
  • Adobe Illustrator
  • Several Proprietary Customer Service Software Interfaces
  • Delta Term
  • Fast Air
  • Apollo
  • SHARES
  • DayForce
  • E-Time

Recommendation

Shane Henderson, SkyWest Airlines, DLC/UAX CS Instructor – JAC, Shane.henderson@skywest.com, It is with great pleasure that I am writing this letter of recommendation on behalf of Dan Davis. I have worked with Dan over the past 5 years and my observations of him are comprehensively positive. As an Instructor in the airline industry I have the pleasure and responsibility of helping people through courses designed to get them ready to work on the frontline ticket counter. It has been my experience instructing Dan in these courses that he is an intelligent, capable, determined, and positive individual. His desire to learn and to truly grasp the course material is literally second to none. He has been in a Customer Service Supervisor position now for many years and his practical experience on multiple airlines (Delta, United, and Northwest) would be a powerful asset to him in the position he is applying for. He is extremely versatile and has been an effective Supervisor and Human Resource Manager for the Jackson Hole station. Not only is Dan qualified professionally, he is qualified personally. His genuine interest in his co-workers and his strong work ethic would be an invaluable asset to any department of SkyWest Airlines. Dan’s 'can do' attitude is a joy to work with and I highly recommend him for serious consideration in this position with the company. Please don’t hesitate to contact me with any further questions or information about Dan

Timeline

Ramp Agent

Southwest Airlines
05.2013 - 09.2013

Owner/Luthier

Antiquity Custom Instruments
05.2011 - Current

Employee Development Supervisor/Customer Service Supervisor

SkyWest Airlines
12.2009 - 04.2013

Cross Utilized Supervisor

SkyWest Airlines
03.2008 - 12.2009

Customer Service Agent

SkyWest Airlines
05.2007 - 03.2008

Some College (No Degree) - History

Glenville State College

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