Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Delmonte

Summary

Experienced Senior Operations Manager with over 10 years in luxury hospitality and strategic operations. Expertise in developing scalable systems, overseeing operations across multiple regions, and ensuring regulatory compliance. Consistently enhances guest satisfaction, optimizes operations, and achieves measurable outcomes through strong cross-functional leadership skills.

Overview

20
20
years of professional experience

Work History

Senior Operations Manager

Air Concierge, Inc
01.2022 - Current
  • Directed multi-regional strategies for 1,000+ properties and 200,000+ annual guest nights
  • Improved occupancy rates and pricing strategies through scalable systems
  • Led compliance efforts, achieving full regulatory adherence across regions
  • Delivered 20% increase in guest satisfaction via streamlined onboarding and services

Operations Manager

Air Concierge, Inc
01.2018 - 01.2022
  • Oversaw 20+ team members, ensuring operational consistency and excellence
  • Designed workflows reducing operational costs by 15% and enhancing growth scalability
  • Aligned regional operations with company-wide goals for improved efficiency

Operations Specialist & Market Manager

Air Concierge, Inc
06.2015 - 01.2018
  • Grew market portfolio from 1 to 100+ properties, driving significant revenue gains
  • Optimized property listings, boosting occupancy and revenue performance

Sales Broker

Ativa Investments & Brokerage
01.2012 - 01.2014

Managed institutional portfolios, driving 30% YOY growth. Conducted financial analyses supporting data-driven investment strategies.

Equities & Futures Broker

Gradual Investments & Brokerage
05.2010 - 07.2012

Supported institutional clients, executing high-volume trades representing 15% of market activity. Developed tools for efficient order tracking and audit readiness.

Sales Broker

Brookfield Asset Management
05.2007 - 08.2009

Co-developed a risk management system, enhancing reporting efficiency. Trained junior staff, fostering career development.

Customer Service Manager

Northstar California Resort
01.2005 - 01.2006

Led a team of six, delivering exceptional guest experiences. Earned MVP recognition for outstanding service.

Education

Transforming Customer Experiences -

Harvard Business School
Boston, MA
01.2019

MBA, Hospitality Management -

San Diego University For Integrative Studies
San Diego, CA
01.2017

MBA, Business Administration -

Hult International Business School
San Francisco, CA
01.2015

BBA -

Pontifical Catholic University RJ
Rio De Janeiro, Brazil
01.2009

Skills

  • Operations Management
  • Multi-Regional Oversight
  • Strategic Planning
  • Regulatory Compliance
  • Risk Mitigation
  • Process Optimization
  • AI Tools
  • Salesforce
  • Data Analytics
  • Leadership Development
  • Client Relations
  • KPI Reporting

Timeline

Senior Operations Manager

Air Concierge, Inc
01.2022 - Current

Operations Manager

Air Concierge, Inc
01.2018 - 01.2022

Operations Specialist & Market Manager

Air Concierge, Inc
06.2015 - 01.2018

Sales Broker

Ativa Investments & Brokerage
01.2012 - 01.2014

Equities & Futures Broker

Gradual Investments & Brokerage
05.2010 - 07.2012

Sales Broker

Brookfield Asset Management
05.2007 - 08.2009

Customer Service Manager

Northstar California Resort
01.2005 - 01.2006

Transforming Customer Experiences -

Harvard Business School

MBA, Hospitality Management -

San Diego University For Integrative Studies

MBA, Business Administration -

Hult International Business School

BBA -

Pontifical Catholic University RJ
Daniel Delmonte