Work with line haul if not all p&d are being used that day
Schedule the dock workers according to the manpower plan
Update schedule and payroll
Assist in stripping City trailers and load OB trailers as needed
Get dock ready for IB
Self-motivated, with a strong sense of personal responsibility.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Scheduled deliveries and pickups according to customer needs.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Monitored vehicle locations to coordinate timely arrivals.
Answered phone calls and responded to customer emails.
Monitored and tracked dispatch communication systems.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
Operations Supervisor
Estes Express Lines
East Syracuse, NY
02.2001 - 02.2019
Supervisor of OB Operations, Managed dock hours to work load
Supervised the unloading of city trucks and loading of hub, break and direct loads including safety, blocking and bracing of freight, making sure the drivers were out on cut times
Daily reports summarizing of day including efficiency
As400 and windows based programs
Self-motivated, with a strong sense of personal responsibility.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Adaptable and proficient in learning new concepts quickly and efficiently.
Identified issues, analyzed information and provided solutions to problems.
Exercised leadership capabilities by successfully motivating and inspiring others.