DANIEL DETTMAN
Churchville,NY
Summary
I am a highly motivated field service manager with 20 years of experience in team management. Skilled in delivering customer satisfaction and coordination of services. Deep knowledge of both technical leadership and management operations. Constantly expanding expertise through participation in available learning paths.
Transitioning from dynamic operational environment, bringing expertise in team leadership and process optimization. Developed skills in strategic planning and cross-functional collaboration. Seeking to leverage these capabilities in new field, focused on delivering impactful results and continuous improvement.
Overview
27
27
years of professional experience
Work History
Regional Operations Manager
Chicken Soup for the Soul Entertainment
04.2017 - Current
- Lead a team of 20-40 technicians across the northeast region; routing technicians; assess work orders and parts availability; conduct professional performance appraisals; serve as clients' point of contact; onboarding/training/mentoring new technicians; vehicle safety/maintenance and routing; Financial Operations
Field Supervisor
DISH Network
01.2012 - 01.2017
- Led a team of 20 plus field technicians; responsible for routing technicians, troubleshooting, quality control, repairing damage claims, vehicle maintenance, implementation of job-site safety procedures (OSHA), new technician training, vehicle inventory, tool inspections, customer service, warehouse inventory, office budget, and ensuring FCC rules
Field Technician Manager
DIRECTV
01.2012 - 12.2012
- Team leader of 25 plus technicians; in home sales; field customer service inquiries/complaints (both residential and business accounts) damage claims, warehouse inventory, fleet vehicle maintenance; managed employee performance through metric based process and reviews
Technician
DIRECTV
01.1998 - 12.2002
- In-home installation of satellite service
Education
Liberal Art Studies
MONROE COMMUNITY COLLEGE
High School Diploma -
Gates Chili
Rochester, NY05-1994
Skills
- Self-motivated and determined to be productive at work as well as in personal life endeavors
- Technology savvy with IOS, Microsoft Teams, and Google Suite
- Stellar intrapersonal skills
- Strategic leadership skills; building human capital and fostering teamwork
- Operational efficiency
- Field operations
- Electrical systems
- Works Well Under Pressure
- Excellent interpersonal skills
- Schedule coordination
- System diagnostics
- Multitasking and organization
Accomplishments
- Supervised team of 20-50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Timeline
Regional Operations Manager
Chicken Soup for the Soul Entertainment
04.2017 - Current
Field Supervisor
DISH Network
01.2012 - 01.2017
Field Technician Manager
DIRECTV
01.2012 - 12.2012
Technician
DIRECTV
01.1998 - 12.2002
Liberal Art Studies
MONROE COMMUNITY COLLEGE
High School Diploma -
Gates Chili
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