Work Experience Expert Operator experienced in server monitoring, troubleshooting and technical support. Installs updates, checks permissions and verifies operational details. Detail-oriented and systematic with organized approach and positive attitude.
Overview
29
29
years of professional experience
1
1
Certification
Work History
IT, Dispatcher, Customer Service, and Loader
Willow Run Foods, Inc.
06.2022 - Current
Created IT Procedures manual and excel database of truck routes
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Process credits, ach payments and record all activity for internal trucking company
Process and file Invoices and electronic credit memos
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Complete queries to resesrch data.
Computer Graphics and Presentations Designer
Digital Inspirations
01.2020 - Current
Cut and edit videos, music, and all photographs in any format
Completed Professional Power Point Presentations for Clients and others as requested
Completed manuals and updated reports for clients, including using digital software to illustrate a book
Produced various power points, digital media, flyers, advertisements, electronic videos, enlarged posters, customized music, redacted data on presentations and other digital media for clients.
Produced posters, digital advertising, Facebook ads, movies and Power Points for the Village of Homer, Binghamton Teacher's Center, BYSO, and BCMEA.
Self-motivated, with a strong sense of personal responsibility.
Developed innovative design concepts for improved brand recognition and customer engagement.
Coding and Music Teacher
Syracuse Academy of Science Charter School
01.2020 - 06.2023
Manage classrooms, recording of grades and attendance, and all communications th parents for over 400 students in school software programs, excel and other databases in a Google certified school.
Designed curriculum that incorporated general education classes with coding achieving 99% completion certification regarding coding curriculum including Python and Tinker.
Produced end of year graduation videos, cut music, digitalized paper photographs
Managed computer lab and security for student WIFI access and iPad program access. Installed software as needed.
Created How to videos for parents and students in using computer software and chrome books.
Assisted teachers in installing Smart boards, using Google programs, I-tunes, digital music software and Microsoft Suite.
Processed software and hardware user setups, installations and upgrades as needed.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Trained and developed students' skills in word-processing, spreadsheet and database programs.
Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
Music and Computer Teacher
Poughkeepsie City School District
08.2017 - 12.2019
Trained and developed 300 students' skills in word-processing, spreadsheet and database programs.
Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas, including coding initiatives.
Processed software and hardware by coordinating user setups, installations and upgrades.
Managed chrome books and computer lab, including trouble shooting hardware, software, and computer issues.
Assisted teachers in installing Smart Boards.
MAP yearbook coordinator, designer, and photographer
Juilliard
01.2016 - 01.2018
Managed team of 20 volunteers to produce yearbook pages and online advertising for the program.
Marketing, Photographer, and Special Projects
Binghamton Youth Symphony Orchestra
09.2015 - Current
Created video projects for fundraising, social media advertising, and all promotional posters.
Delivered consistently outstanding results under pressure while adhering to strict timelines in a fast-paced work environment.
Created engaging social media content through eye-catching photography and strategic visuals that boosted follower engagement. Posters and digital ads created for all concerts.
Developed customized photoshoot concepts based on client needs and preferences, delivering unique imagery that exceeded expectations.
Managed audio visual and recording equipment during tapings, events. or fund raising videos.
Assisted in planning advertising campaigns by creating powerful photographic narratives that resonated with target audiences.
Music Teacher
Windsor Central School
01.1996 - 01.2016
Managed classroom, grades for 300 kids in self-created electronic database
Managed inventory of instruments
Incorporated general education curriculum to music
Assisted in installation of Smart Boards
Assisted teachers in technology setup, digital marketing, digital videos, producing art work, and photography
Managed Odyssey of the Mind team- became NYS and regional judge
Ran fundraising efforts and produced reports, receipts, and invoices for each event
Managed Breakfast with Santa, Music Concerts, and Enrichment activities each time.
Education
Master of Science - Elementary Education
Le Moyne College
Syracuse, NY
06.2002
Skills
Data Entry
Dispatch software and procedures
Stress Tolerance
Customer Relations
Complex coding methods
Data Management
Computer Operations Management
Google Certified 1 and 2; taught Python and Tinker
Proficient in computer graphic, video editing, digital photo editing, and music/sound editing software including the Adobe Creative Suite, Finale, and
Proficient in Windows, Outlook, and Microsoft Suite
Document Scanning
Procedure Manuals Creation, Report/Presentation Creation and editing
Certification
MS in Elementary ED., LeMoyne College, Syracuse, NY, 2001
BS in Music Education, SUNY Fredonia, Fredonia, NY, 1993
AAS in Sciences, Onondaga Comm. College, Syracuse, NY, 1990
Honorsandawards
S.A.C.I. Award state’s best practices for Science 1999, 2000
1998 Elementary All County Band Conductor
Windsor BCMEA Representative, Treasurer 2015-2018
Personal Information
Title: Music Educator
References
References are available upon request
Timeline
IT, Dispatcher, Customer Service, and Loader
Willow Run Foods, Inc.
06.2022 - Current
Computer Graphics and Presentations Designer
Digital Inspirations
01.2020 - Current
Coding and Music Teacher
Syracuse Academy of Science Charter School
01.2020 - 06.2023
Music and Computer Teacher
Poughkeepsie City School District
08.2017 - 12.2019
MAP yearbook coordinator, designer, and photographer