Daniel Dimare
Rochester,NH
Summary
Dynamic Service Technician with extensive experience at Sullivan Tire and Auto Service, excelling in installation and repair. Proven track record in enhancing customer satisfaction through effective problem resolution and meticulous documentation. Recognized for attention to detail and ability to work with minimal supervision, ensuring optimal vehicle performance and safety.
Overview
2027
2027
years of professional experience
Work History
Service Technician
Sullivan Tire and Auto Service
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance services, ensuring optimal vehicle performance and safety.
- Communicated effectively with customers regarding service recommendations and repairs needed.
- Assisted in training new technicians on standard operating procedures and safety protocols.
- Collaborated with team members to streamline workflow and enhance service efficiency.
- Maintained accurate records of services performed and parts used for inventory management.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Assistant Manager
Sullivan Tire and Auto Service
Dover, NH
07.2023 - 03.2026
- Supervised daily operations to ensure team adherence to service standards and customer satisfaction.
- Trained new staff on company policies, safety protocols, and effective customer service techniques.
- Coordinated scheduling for service appointments, optimizing workflow and resource allocation.
- Analyzed inventory levels to maintain stock accuracy and prevent shortages or excesses.
- Implemented process improvements that enhanced efficiency in tire installation and repair services.
- Collaborated with management on strategic initiatives aimed at increasing overall service quality and productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Parts Sales Manager
AutoZone
Seabrook, NH
12.2025 - 01.2026
- Managed inventory levels to optimize stock availability and reduce backorders.
- Trained and mentored sales associates on product knowledge and customer service techniques.
- Implemented promotional strategies to enhance in-store visibility of key products.
- Analyzed sales data to identify trends and adjust inventory purchasing accordingly.
Heavy Duty Mechanic
Penske Truck Leasing
Taunton, MA
04.2004 - 06.2005
- Diagnosed and repaired mechanical issues on heavy-duty trucks and equipment.
- Conducted routine maintenance checks to ensure optimal vehicle performance.
- Utilized diagnostic tools to identify faults in electrical and hydraulic systems.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Maintained accurate records of repairs, inspections, and maintenance activities.
- Improved equipment reliability by conducting thorough inspections and preventative maintenance on heavy-duty vehicles and machinery.
- Cleaned, lubricated and performed other routine maintenance work on equipment and vehicles.
- Collaborated effectively with colleagues on challenging projects, pooling expertise to achieve successful outcomes together.
- Selected hand tools, power tools and precision measuring instruments according to task requirements.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Removed worn or faulty components for replacement or repair.
- Maintained meticulous records of all repair work that was made to machines and equipment.
Education
Associate of Science - Automotive Engineering
New England Institute of Technology
East Greenwich, RI05-2004
Skills
Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Work with minimal supervision
Punctual and reliable
Flexible and adaptable
Problem and issue resolution
Power tool proficiency
Documentation and reporting
Hand tool expertise
Timeline
Parts Sales Manager
AutoZone
12.2025 - 01.2026
Assistant Manager
Sullivan Tire and Auto Service
07.2023 - 03.2026
Heavy Duty Mechanic
Penske Truck Leasing
04.2004 - 06.2005
Service Technician
Sullivan Tire and Auto Service
Associate of Science - Automotive Engineering
New England Institute of Technology