Daniel Donaldson
Linwood,KS
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
7
7
years of professional experience
Work History
Certified Pharmacy Technician
Wal-Mart Supercenter
Olathe, KS
07.2018 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Education
Bachelor of Science - Nursing
Rasmussen University
Overland Park, KS12-2024
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Team collaboration
- Multitasking and organization
- Empathy and patience
- Interpreting and processing medication orders
- Answering customer questions
- Time management
Timeline
Certified Pharmacy Technician
Wal-Mart Supercenter
07.2018 - Current
Bachelor of Science - Nursing
Rasmussen University