Daniel Duarte

• Assisted in daily operations, ensuring optimal customer service and sales performance.
• Collaborated with team members to develop effective merchandising strategies.
• Provided training and support to new staff on operational procedures and policies.
• Analyzed sales reports to identify trends and recommend improvements.
• Partnered with the merchant team to ensure you have the merchandise your customers will love
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Monitored sales trends to adjust pricing strategies for optimal profitability.

• Provided private one-on-one piano tutoring for all ages, tailoring lessons to meet individual students’ needs and skill levels.
• Utilized a range of teaching methods and resources to engage students and foster their musical growth.
• Conducted regular assessments to track progress and adjust lesson plans, accordingly, ensuring each student reached their full potential.
• Developed customized practice schedules and performance opportunities to build confidence and proficiency in students, encouraging their passion for music

• Assist in managing Customer Service department (Express Services, Gift Wrapping, Curbside Pick Up and BOPUS) with a team that fluctuates from 20 people to 25 people.
• Responsible for overall customer experience.
• Assisted customers in resolving service issues, including tender complications and lost & found inquiries. Processed high volumes of merchandise returns daily, coordinating re-ticketing, alarm tagging, sorting, and returning items to departments.
• Responsible for Back Office (Cash Room) processing team. This includes, but not limited to, the daily processing of cash (over 65 registers), having a balanced safe, change requests, and maintaining cash room books.
• Responsible for the first level of health of all registers (e.g. TPOS: broken screens, malfunctioning register printers, payment terminal issues) and technology (POS: mobile devices as well as iPad's) in store.
• Driving results for Loyalty Program (Nordstrom Rewards/Club).
• Responsible for register training all new employees. Training takes the form of a 3-6 hour class that is executed at different times throughout the year.
• Composing schedules and dailies for our team.
• Orchestrate the Buy Online Pickup in Store department (BOPUS). This includes receiving, organizing and presenting orders to customers.
• Responsible for high volume Curbside Pickup.
• Responsible for alterations; Receiving, organizing and presenting alterations to customers as well as offering shipping them when convenient.
• Led initiatives to streamline departmental support processes. Analyzed departmental needs to allocate team resources efficiently, ensuring timely assistance to areas requiring support. Fostered teamwork to optimize sales efforts and manage product returns.
• Led team in achieving sales targets through effective staff training and performance management.
• Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.

• Responsible for Back Office (Cash Room) processing team. This includes, but not limited to, the daily processing of cash (over 66 registers), having a balanced safe, change requests, and maintaining cash room books.
• Provided exceptional customer service, addressing inquiries and resolving issues to enhance client satisfaction.
• Collaborated with team members to streamline service processes, improving overall operational efficiency.
• Partnering with management, responsible for the first level of health of all registers (e.g. TPOS: broken screens, malfunctioning register printers, payment terminal issues) and technology (POS: mobile devices as well as iPad's) in store.
• Responsible for overall customer experience in the four department areas (Express Services, Gift Wrapping, Curbside Pick Up and BOPUS).
• Assisted customers in resolving service issues, including tender complications and lost & found inquiries. Processed high volumes of merchandise returns daily, coordinating re-ticketing, alarm tagging, sorting, and returning items to departments.
• Trained new and veteran employees on customer interaction techniques and problem-solving skills. Assisted in navigating various applications and software interfaces, including EJ Viewer, Sales Audit, ServiceNow, NOM, DTS cash balancing, and Glory. Conducted hands-on training sessions throughout the year to enhance practical skills.
• Oversaw the coordination of buy online pickup in store department to enhance customer experience. Managed order reception, organization, and presentation in a high-traffic curbside pickup setting.
• Helping pilot our new BOPUS fixture ID filing system/process.
• Receiving, organizing and presenting alterations to customers as well as offering shipping them when convenient.

• Assisted in managing customer service department with a team of 20 to 25 members. Supported operations for express services, gift wrapping, curbside pickup, and BOPUS.
• Responsible for overall customer experience.
• Assisted customers in resolving service issues, including tender complications and lost & found inquiries. Processed high volumes of merchandise returns daily, coordinating re-ticketing, alarm tagging, sorting, and returning items to departments.
• Assisted back office processing team with daily cash operations. Supported processing of cash from over 65 registers. Helped maintain balanced safe and manage change requests.
• Responsible for the first level of health of all registers (e.g. TPOS: broken screens, malfunctioning register printers, payment terminal issues) and technology (POS: mobile devices as well as iPad's) in store.
• Trained new employees on register operations through a structured 3-6 hour class. Conducted training sessions at various times throughout the year to accommodate scheduling needs.
• Composing schedules and dailies for our team.
• Orchestrate the Buy Online Pickup in Store department (BOPUS). This includes receiving, organizing and presenting orders to customers.
• Responsible for high volume Curbside Pickup.
• Responsible for alterations; Receiving, organizing and presenting alterations to customers as well as offering shipping them when convenient.
• Assisted in organizing and managing support for various departments. Identified departments requiring additional resources to optimize team deployment. Coordinated team members to provide daily assistance where needed, such as ringers aiding in sales and managing returns.
• Assist in managing Customer Service department (Express Services, Gift Wrapping, Curbside Pick Up and BOPUS) with a team that fluctuates from 20 people to 25 people.
• Responsible for overall customer experience.
• Responsible for Customer Service resolution of issues. (e.g. tender complications, service issues, lost & found). Note: A high volume of returns is also taken at the desk on a daily basis. This includes the coordination necessary to properly process all merchandise coming back into the store (e.g. re-ticketing, alarm tagging, sorting, sending out, running back to department).
• Responsible for Back Office (Cash Room) processing team. This includes, but not limited to, the daily processing of cash (over 65 registers), having a balanced safe, change requests, and maintaining cash room books.
• Responsible for the first level of health of all registers (e.g. TPOS: broken screens, malfunctioning register printers, payment terminal issues) and technology (POS: mobile devices as well as iPad's) in store.
• Driving results for Loyalty Program (Nordstrom Rewards/Club).
• Responsible for register training all new employees. Training takes the form of a 3-6 hour class that is executed at different times throughout the year.
• Composing schedules and dailies for our team.
• Orchestrate the Buy Online Pickup in Store department (BOPUS). This includes receiving, organizing and presenting orders to customers.
• Responsible for high volume Curbside Pickup.
• Assisted customers with alterations by receiving, organizing, and presenting options. Facilitated convenient shipping of completed alterations to enhance customer satisfaction.
• Assisted in organizing and managing support for various departments. Identified departments requiring additional resources and coordinated team members to provide assistance daily. Facilitated collaboration among team members to enhance sales and operational efficiency.

• Oversaw daily operations, ensuring adherence to company policies and standards.
• Trained and mentored staff to enhance team performance and service quality.

Supporting my SEM and store manager in increasing our CSAT's (Customer Satisfaction/VOC's) and month-to-month sales revenue. Supporting our store team, and equipping motivating and supervising our Service Experience team so that we all work smoothly as a one team family, and by doing so, ensuring our customer-focused Nordstrom value gets accomplished on a daily basis.

• Responsible for driving electronic receipt metrics (E-receipt) as well as reporting it to my team and to store in order to better engage to our customers and have repeated business to increase sales.
• Ensuring all processes, such as the One Touch Process, per se, are being met to excellence by performing and following up on all tasks as the business demands.

• Assist in managing Customer Service department (Express Services, Gift Wrapping, Curbside Pick Up and BOPUS) with a team that fluctuates from 25 people to 35 people.
• Responsible for overall customer experience.
• Responsible for Customer Service resolution of issues. (e.g. tender complications, service issues, lost & found). Note: A high volume of returns is also taken at the desk on a daily basis. This includes the coordination necessary to properly process all merchandise coming back into the store (e.g. re-ticketing, alarm tagging, sorting, sending out, running back to department).
• Responsible for Back Office (Cash Room) processing team. This includes, but not limited to, the daily processing of cash (over 65 registers), having a balanced safe, change requests, and maintaining cash room books.
• Responsible for the first level of health of all registers (e.g. TPOS: broken screens, malfunctioning register printers, payment terminal issues) and technology (POS: mobile devices as well as iPad's) in store.
• Responsible for driving electronic receipt metrics as well as reporting it to my team and to store in order to better engage to our customers.
• Responsible for register training all new employees. Training takes the form of a 3-6 hour class that is executed at different times throughout the year.
• Composing schedules and dailies for our team, which at times can reach a head count of 35.
• Orchestrate the Buy Online Pickup in Store department (BOPUS). This includes receiving, organizing and presenting orders to customers.
• Responsible for high volume Curbside Pickup.
• Responsible for alterations; Receiving, organizing and presenting alterations to customers as well as offering shipping them when convenient.
• Systematize store support. Analyze which departments are in need of support to mobilize members of our team to departments in need on a daily basis (e.g. ringers, assist with selling, run go backs)

• Assisted back office processing team with daily cash operations across 67 registers. Supported balanced safe change requests and maintained accurate cash room records.
• Collaborated with management to oversee health and functionality of all registers, including troubleshooting broken screens, malfunctioning printers, and payment terminal issues.
• Oversaw customer experience across four departmental areas: express services, gift wrapping, curbside pickup, and BOPUS.
• Assisted customers with service issues regarding tender complications and lost & found inquiries. Processed merchandise returns daily, including re-ticketing, alarm tagging, sorting, and coordinating items back to departments.
• Facilitated enrollment in Nordstrom Rewards program to enhance customer shopping experiences.
• Monitored and maintained electronic receipt metrics to enhance customer engagement.
• Trained new and veteran employees on customer interaction techniques and problem-solving skills. Assisted in navigating various applications and software interfaces, including EJ Viewer, Sales Audit, ServiceNow, NOM, DTS cash balancing, and Glory. Conducted hands-on training sessions throughout the year to enhance practical skills.
• Facilitated daily report composition for a team of up to 18 members, ensuring clear communication and operational efficiency.
• Assisted management with operations of buy online pickup in store department. Organized and presented customer orders efficiently in a high-volume curbside pickup environment.
• Facilitated organization and presentation of alterations to customers, ensuring clarity and satisfaction.

• Managed financial records and bookkeeping tasks, maintaining accurate and up-to-date financial documentation for church operations. Prepared and monitored budgets, managed accounts payable and receivable, and ensured compliance with financial policies and procedures. Conducted regular audits to verify accuracy and integrity of financial data.
• Ensured accurate financial tracking and reporting for church activities, supporting transparency and accountability within the organization.
• Generated detailed financial reports for church leadership and congregation, providing insights into financial health and facilitating informed
• decision-making. Assisted with fundraising activities and financial planning to support church initiatives and programs.

• Assist and manage Stock and Web Fulfill with a team that fluctuates from 25 people to 60 people in the following areas of Inventory: Logistics, Shipping, Receiving and Web Fulfillment.
• Assisting the store with markdown events (i.e. scanning designated items in floor and placing the correct pricing ticket on the item).
• Learn the inner working of all 4 inventory departments (Logistics, Shipping, Receiving & Web Fulfillment) and equip/train store and team in their respective processes to ensure better distribution and merchandising of product (rack included) and to facilitate sales. This includes learning department numbers, and acquiring a familiarization with many different brands.
• Partnering with sales managers and team to execute racking and markdowns processes.
• Reporting and schedule dailies.
• Assisting during store remodeling.

• Executed sales strategies to enhance customer experience in men's shoes department.
• Leveraged interpersonal and digital communication strategies to build and maintain productive business relationships.

Oversee logistics, operations including inventory, shipping, receiving, and order fulfillment. Streamline processes, reduce costs, ensure timely delivery. Manage inventory levels, conduct audits, and implement control procedures. Oversee shipments, ensuring accuracy.

Supervise and train staff, develop performance metrics, and foster a collaborative environment. Ensure compliance with policies, promote safety standards, and conduct training. Requires a bachelor’s degree and 3-5 years of experience. Proficiency in logistics software and strong communication skills needed.