Daniel Dummar
Fernley,NV
Summary
Dedicated Service Advisor with proven skills in customer relationship management and appointment scheduling. Committed to enhancing service efficiency and customer satisfaction through effective communication and conflict resolution.
Overview
3
3
years of professional experience
Work History
Service Advisor
Corwin Ford
Reno, Nevada
07.2025 - Current
- Scheduled appointments and managed service workflow to optimize customer experience.
- Guided customers through repair processes and service options, ensuring informed decisions.
- Communicated service recommendations to customers, improving clarity of options provided.
- Conducted vehicle inspections and accurately documented issues for technicians.
Service Advisor
Humbolt Ford
Winnemucca, Nevada
06.2023 - 07.2025
- Scheduled appointments and managed service workflows efficiently.
- Assisted customers in understanding service options and recommendations.
- Communicated with technicians to relay customer concerns and service needs.
- Processed customer payments and handled billing inquiries promptly.
- Provided follow-up support to ensure customer satisfaction after services.
- Maintained accurate records of service orders and customer interactions.
Education
High School Diploma -
Pershing Co. High School
Lovelock, NV06-2001
Skills
- Service guidance
- Repair process knowledge
- Vehicle inspection
- Appointment scheduling
- Billing processes
- Customer relationship management
- Conflict resolution
Timeline
Service Advisor
Corwin Ford
07.2025 - Current
Service Advisor
Humbolt Ford
06.2023 - 07.2025
High School Diploma -
Pershing Co. High School