Daniel E. Espinosa
Helotes,TX
Summary
Over 20 years combined experience in management and administration, including supervision management, and education and training. Honorably served 24 years in the United States Air Force. Program Administration: Dedicated and technically skilled with versatile administrative support skill set developed through experience as a program administrator, office manager, and an administrative assistant. Program Administrator for Department of Defense mandated drug testing program. Project/Office Management: Excel in resolving employer challenges with innovative solutions, systems to increase efficiency, customer satisfaction. Project Manager for United Air Force Drug Outreach Program. Spearheaded 8 outreach program. Leadership: Set high performance standards. Exemplary oral, written and presentation skills. Patient-focused professional equipped with administrative and customer service expertise.
Overview
15
15
years of professional experience
Work History
Low Vision Clinic Manager
San Antonio Lighthouse for the Blind
San Antonio, Texas
07.2012 - 12.2019
- Ensured the effective implementation of administrative protocols for efficient clinic operations.
- Prepared and ordered low vision materials and devices used for patient care procedures.
- Facilitated hiring and training staff, processing insurance and billing, submitted work orders for eyeglasses.
- Developed and oversaw the first low vision residential program for four doctors and four low vision doctor candidates.
- Succeeded in resolving customer issues swiftly through effective follow-up and appropriate problem-solving strategies.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Worked closely with doctors and team members to optimize clinical procedures and achieve favorable patient results.
Dental Leasing/Dispensing Technician
University of Texas Health Science Center
San Antonio, Texas
09.2011 - 07.2012
- Proficiently operated instrument tracking system to manage the flow of dental instruments and equipment
- Coordinated the procurement of materials for patient care and laboratory procedures
- Inspected equipment, ensuring adherence to infection control maintenance protocols.
- Maintained inventory control and efficiently arranged dental consumables and supplies for use in dispensing areas and laboratories.
Drug Testing Program Administrative Manager
US Air Force
Langley AFB, VA
03.2009 - 04.2011
- Ensured efficient and compliant administrative operations for over 200 personnel on a daily basis.
- Ensured compliance of Drug Demand & Reduction Program procedures and regulations while processing certified personnel
- Enhanced reporting efficiency by utilizing spreadsheets and databases to notify senior executives and local agencies about confirmed positive results.
- Managed and resolved customer issues for positive outcomes as a dedicated customer service representative
Manager, Dental Logistics/ Instrument Procedure Center
US Air Force
Langley AFB, VA
05.2005 - 03.2009
- Successfully handled a $700,000 logistics budget for the Air Force Dental Clinic while promptly resolving any logistical complications
- Managed data compilation and report generation for senior-level executives in alignment with future operational objectives
- Conducted training sessions to instruct staff on procedures, resource allocation, and job responsibilities while setting work performance expectations.
- Implemented inventory audits while establishing necessary logistical requirements for a $700,000 account
- Provided top-notch service to all internal customers, resulting in 100% satisfaction.
Education
Associates of Applied Science Dental Assisting -
Community College of the Air Force
Gunter, ALB.S.B.A Business Management -
Trident University
Cypress, CASkills
- Customer Service Manager
- Inventory Management
- Policies and Procedures
- Teambuilding
- Leadership and Supervision
- Office management
- Staff development and training
- Microsoft Office Experienced
- Database and application systems
- Program Management
Volunteer Experience
- San Antonio Founder Lions Club, 4 years, 2012, 2019, Served as board member helping to make decisions so the organization prospered.
- Kerrville Lions Camp, Provided meals for children with disabilities.
- San Antonio Battle of Flowers Parade, Fundraised and organized at the San Antonio Battle of Flowers Parade working with youth juveniles to help better their lives.
Timeline
Low Vision Clinic Manager
San Antonio Lighthouse for the Blind
07.2012 - 12.2019
Dental Leasing/Dispensing Technician
University of Texas Health Science Center
09.2011 - 07.2012
Drug Testing Program Administrative Manager
US Air Force
03.2009 - 04.2011
Manager, Dental Logistics/ Instrument Procedure Center
US Air Force
05.2005 - 03.2009
Associates of Applied Science Dental Assisting -
Community College of the Air Force
B.S.B.A Business Management -
Trident University
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