Nicole Lynn Head
Summary
Experienced Talent Acquisition leader with a passion for human potential. Brings strong problem-solving skills, a "gritty" business acumen and proactive approach to management of the entire Talent Acquisition process. Adept at creating strong cohesive teams, and refining processes to increase efficiency and results that align with strategic goals and company mission. Compassionate, warm, ethical, and results-driven with experience navigating change and uncertainty in startup environments. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Director of Talent Acquisition
The Lighthouse for the Blind, Inc.
09.2022 - Current
- Restructured and regionalized recruitment team and processes to ensure efficiency, strong communication and subject matter expertise for 22 locations across the United States.
- Established KPI metrics, tracked data, and presented to C-Suite and Leadership team on a monthly basis.
- Improved communication with and developed strong relationships with key internal and external customers, team members, and outside agencies, resulting in teamwork, increased collaboration, belonging and mutual growth opportunities.
- Fostered work culture of open communication, collaboration and inclusion to increase morale and reduce turnover.
- Streamlined operations for increased efficiency and accessibility utilizing continuous process improvement and innovation.
- Implemented cost-saving measures through effective reduction in unnecessary spending and budget management.
- Successfully managed $500K annual budget and allocated resources to maximize productivity and profitability.
- Reduced the utilization of and negotiated contracts with external search agencies to secure favorable terms and conditions while maintaining budgetary constraints.
- Encouraged internal employee growth and retention by focusing on talent within organization.
- Engaged and collaborated with leadership and team members to coordinate development, assessment and succession strategies.
- Oversaw recruitment and hiring fo 22 regions and 3 distinct areas of business.
- Participated in companywide Quarterly Leadership Roundtable trainings and discussions with peers.
- Created outside agency and university recruitment strategy.
- Increased development of business operation processes and policies and participated in weekly meetings as a member of the Policy Review Committee.
- Cultivated a culture of innovation by promoting creative thinking and encouraging team members to take calculated risks in pursuit of solutions.
- Informed department managers on the concept of a proactive recruitment strategy and built "hold for future" pipeline of candidates to meet current or future hiring needs.
- Worked closely with Director of Marketing and Workforce Development Manager to ensure alignment of goals to support strategic plan.
- Presented workshops and attended job fairs and events related to mission recruitment and hiring.
Director of Recruiting
Early Autism Services
08.2019 - 09.2022
- Oversaw recruitment and hiring department for 14 branches across the United States.
- Responsible for virtual interviewing, tracking, and providing offers for senior level clinicians as well as overseeing and training a team of recruiters who hired for entry level positions.
- Coached and collaborated with Clinical Directors of each region on regular cadence to ensure best practices and methods were being utilized for each region.
- Responsible for posting and tracking of over 100 job requisitions on weekly basis, creatively making changes to ads as market demands.
- Scheduled and met with Indeed and LinkedIn representatives on a regular basis to discuss strategy and budget spend.
- Collaborated with COO on a bi-weekly basis to review recruiting metrics and goals.
- Created and implemented retention initiatives to include team member referral program, team member check in program and university partnership outreach.
- Reached out to college and university professors and department heads on regular basis to create relationships that led to stream of candidates and potential tuition discounts for our team members.
- Create and tracked KPI best recruiting metrics and data trackers to review processes, set goals, and identify areas in need of improvement.
- Trained managers and team members across various positions on how to utilize ATS .
- Researched best practices for recruiting and hiring, and brought new ideas and information to leadership team for discussion and review.
- Motivated, trained, and supported team of recruiters who hired for entry level positions.
- Streamlined daily most efficient and innovative recruitment processes with mindset of continuous improvement while utilizing applicant tracking systems and applications of G Suite - (Drive, Sheets, Docs, Calendar), Calendly, Zoom, ADP, ApplicantPro, and Central Reach.
- Ensured selection process was compliant with company policies, state/federal laws and regulations, and company employment strategy and mission.
- Helped launch startup of newly founded sister company, Autism Learning Collaborative.
Recruitment Specialist
Reaching Milestones
01.2018 - 09.2019
- Co-managed full life cycle recruitment process from specification through employment offer.
- Established and maintained meaningful relationships across management and key cross- functional stakeholders internally and externally.
- Communicated with and coached Clinical Directors of 10 clinics to ensure consistent and best hiring practices, and to coordinate in person interview schedules
- Reviewed resumes, prescreened candidates, conducted video interviews, and communicated daily with potential and newly hired team members
- Created, implemented, and managed follow up meeting retention project for 2-week, 30-day, 60-day, and 90-day team member check-ins
- Streamlined daily most efficient and innovative recruitment processes with mindset of continuous improvement while utilizing applicant tracking systems and applications of ASANA, Paylocity, Calendly, and Zoom
- Tracked monthly hiring data using SharePoint, Excel, and Microsoft applications
- Coordinated and presented new hire orientations twice a month, virtually and in person.
- Reviewed all new hire personnel files for accuracy and completion
- Ensured the selection process was compliant with company policies, state/federal laws and regulations, and company employment strategy and mission
- Attended job fairs, college fairs, and community events to promote company brand
REALTOR / Real Estate Advisor
Coldwell Banker Platinum / Engel & Voelkers
01.2014 - 03.2019
- Communicated consistently with prospective clients on best strategies for selling their home for maximum profit
- Represented, informed, and educated clients (buying and selling) during all steps of the real estate sales process
- Consistently analyzed current market trends and real estate laws
- Evaluate competitor activities, and attended relative workshops and association meetings to remain competitive in service and sales
Education
Bachelor of Arts - English
Framingham State University
Framingham, MassachusettsSkills
- Excellent Communication & Rapport Building
- Experienced with High Growth & Start-up Environments
- Applicant Tracking Systems
- HR metrics and Analytics
- Data-Driven Decision-Making
- Collaborative Leadership & Team Building
- Policy Development, Review and Implementation
- Successful Budget Management
- Modeling and Supporting Culture of DEI&B
- MS Office, G-Suite, Asana, Excel, Indeed, LinkedIn, Paylocity, Paycom, Applicant Pro, etc
- Adaptability, Flexibility and Resilience
Certification
- Member of Society for Human Resource Management
- Scheduled to take SHRM-SCP exam
- Prior RBT Certification
Timeline
Senior Director of Talent Acquisition
The Lighthouse for the Blind, Inc.
09.2022 - Current
Director of Recruiting
Early Autism Services
08.2019 - 09.2022
Recruitment Specialist
Reaching Milestones
01.2018 - 09.2019
REALTOR / Real Estate Advisor
Coldwell Banker Platinum / Engel & Voelkers
01.2014 - 03.2019
- Member of Society for Human Resource Management
- Scheduled to take SHRM-SCP exam
- Prior RBT Certification
Bachelor of Arts - English
Framingham State University
Similar Profiles
Katherine MayKatherine May
Development /Data and Direct Mail Consultant at Columbia Lighthouse for the BlindDevelopment /Data and Direct Mail Consultant at Columbia Lighthouse for the Blind
Daniel E. EspinosaDaniel E. Espinosa
Low Vision Clinic Manager at San Antonio Lighthouse for the BlindLow Vision Clinic Manager at San Antonio Lighthouse for the Blind
MyYani FullerMyYani Fuller
Camp Counselor at Lighthouse For The BlindCamp Counselor at Lighthouse For The Blind