Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRYSTAL THOMPSON

Saint Ann,MO

Summary

Experienced Shipping Coordinator at Lighthouse for the Blind with expertise in supply chain optimization and documentation. Skilled in equipment operations and client relationship management. Streamlines processes to improve operational efficiency, resulting in enhanced service quality and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Shipping Coordinator

Lighthouse for the Blind
06.2023 - Current
  • Verified that all necessary paperwork was completed accurately prior to releasing shipments.
  • Processed and recorded essential shipping data by utilizing computer applications.
  • Maintained accurate records of all shipping documents, including invoices, bills of lading, and packing slips.
  • Scheduled pickups from vendors and arranged deliveries to customers.
  • Utilized knowledge of shipping regulations to validate compliance with government laws.

Process Specialist

CCA Global
02.2021 - 04.2023
  • Identifying current operational processes, documenting them through flowcharts, and analyzing potential bottlenecks or inefficiencies.
  • Collaborated with stakeholders to analyze processes, identify areas of improvement, and develop solutions.
  • Performed gap analysis between current state processes and desired outcomes.
  • Monitored process performance metrics, analyzing data to identify bottlenecks and areas of improvement, and implementing corrective actions.

Client Relationship Specialist

US Bank
08.2019 - 10.2020
  • Utilized data analysis techniques to identify trends in customer feedback and develop strategies for improvement.
  • Implemented strategies for improving customer retention rates through better engagement practices.
  • Assisted sales team in building relationships with potential customers by providing professional advice on products and services offered.

Auto Claims Processor

American Family Insurance
09.2016 - 06.2019
  • Compiled detailed reports outlining relevant information regarding claim status changes or updates.
  • Reviewed documentation submitted by claimants for completeness prior to initiating the claim process.
  • Researched complex cases that require additional investigation before making decisions regarding benefit payments.

Education

CDL Class A -

MTC Trucking
03.2023

Skills

  • Reporting skills
  • Automobile claims specialist
  • Supply chain optimization
  • Customer service
  • Policy investigations
  • Exposure analysis
  • Claims negotiation
  • Underwriting

Timeline

Shipping Coordinator

Lighthouse for the Blind
06.2023 - Current

Process Specialist

CCA Global
02.2021 - 04.2023

Client Relationship Specialist

US Bank
08.2019 - 10.2020

Auto Claims Processor

American Family Insurance
09.2016 - 06.2019

CDL Class A -

MTC Trucking