Victor Torres
Niagara Falls,NY
Summary
Accomplished Quality Assurance Supervisor and Shipping Coordinator at Silipos LLC, adept in documentation and critical thinking. Enhanced team performance and reduced defect rates, leveraging skills in schedule management and clear communication. Proven track record in streamlining processes and fostering customer satisfaction through meticulous quality control and effective problem-solving.
Earlier work history includes sales and customer service. Through previous positions, developed strong communication skills, sales and service expertise, and managerial experiences that are still utilized in every day tasks and relationships.
Overview
16
16
years of professional experience
Work History
Shipping Coordinator
Silipos LLC
Niagara Falls, NY
03.2024 - Current
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Streamlined shipping processes by implementing efficient tracking systems and inventory management techniques.
Quality Assurance Supervisor
Silipos, LLC
Niagara Falls, NY
11.2008 - 03.2024
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
Education
High School Diploma - General Studies
Grover Cleveland High School
Buffalo, NY09.1994
Skills
- Documentation skills
- Reporting skills
- Invoice Processing
- Schedule Management
- Reporting abilities
- Vendor Negotiations
- Safety Compliance
- Critical Thinking
- Problem-Solving
- Clear Communication
- Customer Relations
- Quality Control
- Data Recording
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shipping Coordinator
Silipos LLC
03.2024 - Current
Quality Assurance Supervisor
Silipos, LLC
11.2008 - 03.2024
High School Diploma - General Studies
Grover Cleveland High School