DANIEL EFE
Independent Claims Adjuster
Dallas
Summary
Licensed professional claims adjuster who is detail-oriented and able to handle multiple tasks simultaneously, while maintaining a high level of customer satisfaction. An experienced team player who is adept at working within company policies to coordinate and handle claims with multiple policyholders, agents, other adjusters and contractors.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
CAT Property Desk Adjuster - Security First
Sedgwick Claims Management Services Inc.
10.2024 - 12.2024
- Assisted clients in understanding complex insurance terms and coverage options, effectively addressing their concerns and guiding them through the claims process.
- Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
- Provided exceptional customer service while handling sensitive situations involving property damage and loss.
Property Field Adjuster
Allstate Insurance Co
02.2024 - 10.2024
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Wrote accurate estimates using Xactimate to capture the extent of damages and provided clear explanations of both the estimate and the policy to customer.
- Leveraged advanced technology to collaborate virtually with customers and vendors when not in the field.
Property Fast Path Desk Adjuster
Sedgwick Claims Management
01.2023 - 11.2023
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Prepared sketch of floor plans, appurtenant structures and entered data into Symbility to develop line-by-line item costs of damages.
- Reviewed photos and reports of properties for defects and damage.
- Developed and maintained working relationships with public adjusters, mitigation companies, contractors etc to assist in prompt claims handling.
Property Desk Adjuster
Wardlaw Claims
10.2022 - 11.2022
- Investigated and assessed damage to property and reviewed property damage estimates.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Established productive working relationships with public adjusters and field adjusters.
Independent Insurance Adjuster
Alacrity - Liberty Mutual - Property Desk Adjuster
07.2022 - 10.2022
- Claim stewardship, assisted insured's through the claims process, from start to finish.
- Was responsible for determining coverage by file reviews and policy language to ensure the correct decision is made.
- Worked with a number of other parties to complete the claim such as Field adjusters, Contractors, etc. ; in addition to other units that may assist in bringing the claim to closure.
- Completed 5+ closes/settlements a day.
Insurance Adjuster
Alacrity - Statefarm
05.2022 - 06.2022
- Handled weather catastrophe auto claims for Statefarm
- Examined claim notes and other records to determine insurance coverage
- Educated policyholder on claim process
- Set repair appointments for policyholder & issued timely payments
- Maintained claims data in ECS systems.
Medical Assistant
VA Medical Center
11.2021 - 05.2022
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Independent Field Insurance Adjuster
Team One Adjusting
09.2021 - 11.2021
- Called upon for catastrophe duty, investigative fieldwork including travel to claim location.
- Called insured as soon as I received FNOL and set up inspection appointment as soon as possible.
- Explained coverage of loss, assisted policyholders with itemization of damages, emergency repairs and additional living arrangements.
- Inspected the property by doing a specific job starting from the roof and down to interior dwelling.
Front Desk Associate
Olubayo Idowu MD PA
07.2020 - 09.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Claims Adjuster
Liberty Mutual
03.2018 - 09.2018
- Examined claims forms and other records to determine insurance coverage.
- Performed daily tasks to ensure claims were paid in a timely fashion.
- Applied working knowledge of state and federal laws, statutes, and insurance regulations through the claim process.
- Received inbound and executed outbound calls to help customers and claimants close their claims
Education
No Degree - Software Engineering
Perscholas
05.2001 -
Artificial Intelligence Course -
EDX.org
05.2019 - 07.2019
Associate of Applied Science - Applied Science: Air traffic Control Technology
Texas State Technical College - Waco
08.2017 - 05.2019
Bachelor of Science - Computer Science
Southern New Hampshire University
11.2020 - Current
Skills
- Excel, ECS & Navigator proficiency
- Symbility Estimate Capable
- Xactimate Proficient
Negotiation
Policy interpretation
Certification
State Farm Auto Certification
Licenses
Alabama
Arkansas
Arizona
Connecticut
Delaware
Florida
Georgia
Idaho
Indiana
Kentucky
Louisiana
Maine
Michigan
Minnesota
Mississippi
North Carolina
New Hampshire
Nevada
Oklahoma
Oregon
Rhode Island
South Carolina
Texas
Vermont
Washington
West Virginia
Wyoming
Timeline
CAT Property Desk Adjuster - Security First
Sedgwick Claims Management Services Inc.
10.2024 - 12.2024
Property Field Adjuster
Allstate Insurance Co
02.2024 - 10.2024
Property Fast Path Desk Adjuster
Sedgwick Claims Management
01.2023 - 11.2023
Property Desk Adjuster
Wardlaw Claims
10.2022 - 11.2022
Independent Insurance Adjuster
Alacrity - Liberty Mutual - Property Desk Adjuster
07.2022 - 10.2022
Insurance Adjuster
Alacrity - Statefarm
05.2022 - 06.2022
State Farm Auto Certification
05-2022
State Farm Policy Certification
05-2022
State Farm Estimatics Certification
05-2022
Alacrity California Fair Claims Practices
05-2022
State Farm Wind and Hail/Policy
05-2022
Medical Assistant
VA Medical Center
11.2021 - 05.2022
Independent Field Insurance Adjuster
Team One Adjusting
09.2021 - 11.2021
Bachelor of Science - Computer Science
Southern New Hampshire University
11.2020 - Current
Front Desk Associate
Olubayo Idowu MD PA
07.2020 - 09.2020
Artificial Intelligence Course -
EDX.org
05.2019 - 07.2019
Claims Adjuster
Liberty Mutual
03.2018 - 09.2018
Associate of Applied Science - Applied Science: Air traffic Control Technology
Texas State Technical College - Waco
08.2017 - 05.2019
No Degree - Software Engineering
Perscholas
05.2001 -
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