Daniel Elizalde
Airbnb Host
Clermont,FL
2
Languages
9
years of professional experience
Customer-focused professional with expertise in managing service interactions and enhancing client satisfaction. Leverages problem-solving skills and in-depth knowledge of customer service principles to resolve issues effectively. Committed to clear communication and supportive client relations, dedicated to contributing to team success and achieving positive outcomes.
Work History
Owner's Representative
1 Year 9 Months- Coordinated property maintenance and repairs, enhancing overall guest experience and safety.
- Oversaw booking management systems, optimizing occupancy rates through strategic pricing adjustments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed guest feedback to identify improvement areas, leading to enhanced service offerings.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Manager
1 Year 6 Months- Led team in delivering exceptional customer service and enhancing client satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Fostered a positive workplace culture, enhancing employee engagement and retention.
- Developed and implemented training programs to ensure compliance with safety standards.
- Coordinated inventory management, ensuring availability of supplies while minimizing waste.
- Maintained professional, organized, and safe environment for employees and patrons.
Team Lead/Supervisor
7 Months- Provide supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes.
- Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures.
- Led employees to achieve customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures.
- Participate in a management training program learning how to lead team members at a service center and how to effectively collaborate and communicate with external and internal customers that impact operations.
- Supervised team members and business operations, overseeing production, retail processes, and quality control for shipping and delivery.
Stock Lead
1 Year 5 Months- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Trained and mentored team members on best practices for stock handling and organization.
- Implemented process improvements that enhanced efficiency in receiving and storing merchandise.
- Executed daily audits of inventory, ensuring compliance with company standards and policies.
- Maintained a safe working environment, complying with company safety policies and OSHA regulations.
- Maintained effective communication with sales staff regarding product availability, shipment arrivals, and merchandise-related inquiries.
- Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
Stock & Sales Associate
1 Year 5 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to maintain store presentation standards and stock replenishment.
- Trained new associates on customer service protocols and operational procedures for improved performance.
- Led inventory management initiatives, reducing stock discrepancies through meticulous organization and reporting.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Agent/Customer Service Representative
2 Years 7 Months- Developed strong customer relationships to enhance satisfaction and retention.
- Assisted in developing standard operating procedures for the call center, improving consistency across all interactions with customers.
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Provided timely and accurate information regarding products and services to enhance customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
Certification - Bartending
Certification - Fashion Apparel Design
Certification - Photography/Videography
Associate in Arts (AA) - Business Administration
High School Diploma
Skills
Multitasking proficiency
Reliability
Effective communication
Hygiene standards
Organizational skills
Adaptability
Teamwork and professionalism
Cleanliness and hygiene
Attention to detail
Inventory management
Quick learner
Customer engagement
Languages
Spanish - Fluent
English - Expert
Additional Information
- Skills
- Powerpoint (10+ years), Microsoft Office (10+ years), Excel (2 years), Shipping Receiving, Stockroom, Inventory Control, Stocking, Organizational Skills, Communications, Supervising (2 years), Customer Service (4 years), Sales (5 years), Photography (5 years), After Effects, Lightroom, Video Production, Adobe Premiere Pro, Premiere, Adobe, Video Editing, Final Cut Pro
Timeline
Owner's Representative
Airbnb Host
11.2024 - CurrentRead More
Manager
The Lash Lounge
05.2023 - 11.2024Read More
Team Lead/Supervisor
FedEx Ground
10.2022 - 05.2023Read More
Stock Lead
American Eagle Outfitters
05.2021 - 10.2022Read More
Stock & Sales Associate
Macy's
12.2019 - 05.2021Read More
Sales Agent/Customer Service Representative
Alorica
05.2017 - 12.2019Read More
Miami Dade College
Associate in Arts (AA) from Business Administration
Read More
ABC BARTENDING
Certification from Bartending
Read More
The Institute of Fashion I.O.F
Certification from Fashion Apparel Design
Read More
Miami Institute of Photography
Certification from Photography/Videography
Read More
Keys Gate Charter High School
High School Diploma
Read More