Highly analytical and detail-oriented Veterans Service Representative (GS-10) and military veteran with a strong background in federal claims processing, evidence development, and regulatory compliance. Proven expertise reviewing complex case materials within VBMS-Core, identifying evidentiary gaps, and evaluating medical or service records. Demonstrates excellent critical thinking and communication skills required to interpret the VA Schedule for Rating Disabilities (VASRD) and render comprehensive, defensible administrative decisions.
Overview
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1
Language
11
11
years of professional experience
Work History
VETERANS SERVICE REPRESENTATIVE GS-10
VETERANS BENEFIT ADMINISTRATION|
Saint Paul, Minnesota
01.2024 - Current
Reviewed applications, evidence, and claim details in VBMS-Core, then updated system records, assessed whether claim was substantially complete, determined whether benefit sought was clear, and identified need for exams or medical opinions.
Processed compensation claims in RACC as pre-development VSR while supporting Records Research Coordinator duties and ensuring compliance with quality standards.
Verified credible evidence for claimed stressors using VBA-sanctioned research sites and OMAR tool; submitted RO requests for corroboration.
Supported veterans through effective customer service and communication while working at the Veterans Virtual Outreach Claims Clinic.
Used customer service and written communication skills to contact veterans for clarification, document contacts, create development letters, and support veterans through Veterans Virtual Outreach Claims Clinic.
Analyzed and developed federal compensation claims within the Rating Architecture Claims Cluster (RACC) as a pre-development VSR.
Evaluated evidence and claim details using VBMS-Core to systematically assess whether claims were substantially complete, determine clear benefits sought, and independently identify the critical need for medical examinations or official opinions.
Audited complex records for credible evidence regarding claimed stressors using VBA-sanctioned research sites and the OMAR tool, generating formal Regional Office (RO) requests for corroboration.
Led dual responsibilities by balancing core claims processing while concurrently executing Records Research Coordinator duties to ensure absolute compliance with quality, regulatory, and procedural standards.
Heavy Vehicle Operator
United States Army Active Duty
Colorado Springs, Colorado
10.2020 - 12.2023
Operated wheeled vehicles across varied terrain to safely transport cargo and personnel for missions; loaded and unloaded supplies, promptly reported vehicle faults or damage.
Managed stock records, received, stored, issued, and inspected weapon systems to determine repair or destruction needs.
Disposed of expired or partially used explosives and ordnance in controlled settings.
Maintained accurate vehicle status, parts tracking, and work files through Microsoft Excel, Microsoft 365, Adobe, and Outlook.
Improved customer support and daily operations by stepping in for unfinished tasks, completing deliveries, and resolving immediate issues.
Supported team objectives through effective collaboration with colleagues. through strong time management, independent work, maintenance support, and cross-training.
Delivered consistent service through accurate exchange of custody, product handling guidance, and timely response to customer needs.
Managed stock records, received, stored, issued, and inspected weapon systems to determine repair or destruction needs.Disposed of expired or partially used explosives and ordnance in controlled settings.
Aviation Supply Specialist
United States Marine Corps
Jacksonville, North Carolina
03.2016 - 05.2020
Supported aviation logistics by handling supply tasks tied to flight activity and customer demand.
Validated customer requirements, processed requisitions, submitted follow-up actions, and moved material per government rules and procedures.
Assisted with financial management, inventory control, material handling, facilities support, staffing, and requisition processing.
Worked in receiving, issuing, storage, and delivery sections to receive, sort, store, and issue consumable and repairable items.
Received over 1000 items each day, organized stock into correct bins, and issued over 500 items daily to aircraft maintenance customers.
Delivered high-value items across thirteen locations, maintained strong working relationships among thirteen squadrons, and supported fast delivery for urgent orders.
Explained repairable-item exchange rules, addressed customer inquiries, tracked supply locations and quantities through ad hoc system, and inspected items for damage before release.
Processed work requests through databases, ordered consumables with Microsoft Word, Excel, FedLog, and Adobe.
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