Jasmine Seal
Eastpointe
Summary
Detail-oriented Veterans Service Representative with expertise in claims development, eligibility determinations, and veteran advocacy. Proficient in analyzing military, medical, and administrative records while applying federal laws and VA regulations to prepare benefit determinations. Experienced in Character of Discharge reviews and investigative analysis, offering strong case management and customer service skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Veterans Service Representative (GS-10)
Department of Veterans Affairs
Detroit
01.2023 - Current
- Review and process veterans' compensation and pension claims in accordance with federal laws, regulations, and VA policy.
- Analyze military service records, medical evidence, personnel records, and supporting documentation to determine eligibility for benefits.
- Developed claims by obtaining evidence from veterans, healthcare providers, military agencies, and other stakeholders to support benefit determinations.
- Interpret and apply Title 38 regulations, VA policy guidance, and procedural manuals to support benefit determinations.
- Communicate complex benefit information to veterans, family members, attorneys, service organizations, and representatives.
- Prepare written correspondence regarding claims development, evidentiary requirements, and eligibility decisions.
- Conduct comprehensive reviews of military discharge records and service histories to determine eligibility for VA benefits.
- Research and apply federal statutes, VA regulations, policy guidance, and precedent decisions governing character of discharge determinations.
- Prepared detailed findings, recommendations, and administrative decisions that informed eligibility outcomes for veterans' benefits.
- Coordinated with military agencies, legal personnel, and claims processors to obtain evidence, facilitating resolution of complex eligibility issues.
- Ensure consistency, accuracy, and compliance with due process requirements and VA regulations.
Foster Care Case Manager
Michigan Department of Health and Human Services
03.2021 - 01.2023
- Conducted investigations involving child safety, neglect, abuse, and placement concerns.
- Performed monthly home visits and assessments to evaluate child welfare and environmental conditions.
- Analyzed documentation, interviews, assessments, and collateral information to support recommendations and service plans.
- Prepared detailed reports and case summaries for legal and administrative proceedings.
- Coordinated services with courts, schools, healthcare providers, and community organizations.
- Interpreted and applied state regulations, policies, and program requirements.
- Managed a complex caseload while maintaining compliance with regulatory deadlines and documentation standards.
Disability Claims Representative
Sedgwick CMS
11.2020 - 03.2021
- Evaluated disability claims and supporting documentation to determine eligibility for benefits, ensuring compliance with regulatory standards.
- Investigated claims by reviewing medical, employment, and administrative records to identify discrepancies and validate information.
- Communicated claim requirements, status updates, and benefit determinations to claimants, fostering transparency and trust throughout the claims process.
- Applied company policies and regulatory requirements to ensure accurate claim decisions.
Education
Master of Science - Educational Leadership
Wayne State University
Detroit, MichiganBachelor of Science - Psychology
Wayne State University
Detroit, Michigan 08.2014 - 06.2019
Skills
- Veterans Program Management
- Veteran Advocacy
- Claims Development
- Eligibility analysis
- Discharge determinations
- Evidence Evaluation
- Case Review Procedures
- Decision documentation
- Case Management
- Records Analysis
- Policy Compliance
- Regulatory analysis
- Microsoft Office Suite
- Customer Service
Timeline
Veterans Service Representative (GS-10)
Department of Veterans Affairs
01.2023 - Current
Foster Care Case Manager
Michigan Department of Health and Human Services
03.2021 - 01.2023
Disability Claims Representative
Sedgwick CMS
11.2020 - 03.2021
Bachelor of Science - Psychology
Wayne State University
08.2014 - 06.2019
Master of Science - Educational Leadership
Wayne State University