Daniel Estreito
Washougal,WA
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Proficient network management offering more than 6 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Network Lab Technician Volunteer
Clark College
01.2018 - 10.2024
- Assists students with various lab assignments
- Identify and resolve technical issues efficiently.
Service Technical Service Manager I
Windstream Enterprises
01.2023 - 02.2024
- Provides concierge experience to our Concierge customers, serving as primary contact for SD-WAN service performance and modifications
- Post install, acts as the customer POC for modifications to SD-WAN/Velo configurations for existing sites
- Provides front line visibility into the customers experience and engage Account Manager, Sales, or Sales Engineering
- Monitors assigned Concierge customers performance and ticket history and review Weekly/Monthly/Qtr summary reports with customer.
Service Activation Specialist III
Windstream Enterprises
10.2018 - 12.2022
- Verify services to be delivered for the order & ensure all necessary equipment, configurations & translations are ready
- Activate services as requested by the customer
- Make necessary changes that the customer may need/want at the time of install and ensure the order is updated properly.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
Quartermaster
U.S. Navy
04.2013 - 06.2015
- Master helmsman qualified
- Oversaw personnel, the job requirements, and promptly informed commanding officer as necessary
- Special projects supervisor of approximately 20 sailors.
Seamanship
U.S. Navy
06.2011 - 04.2013
- Managed and trained new personnel
- Capable to collaborate effortlessly, manage, and train with diverse personalities
- Repaired and maintained ships structure and equipment.
Personal Computer Technician
Total Computer Solutions
01.2010 - 11.2010
- Preformed knowledgeable computer skills with extensive software proficiency covering a wide variety of applications
- Serviced and maintained over 100 individual personal and small business computers
- Experienced and preformed diagnostics and repairs to desktop and laptop computers, including hardware and software components.
Education
Associates of Applied Technology - Network Technologies
Clark College
Vancouver, WA07.2018
Associates of Applied Technology - Cisco Technologies
Clark College
Vancouver, WA07.2018
Associates of Applied Technology - Microsoft Network Technologies
Clark College
Vancouver, WA07.2018
Skills
- Supervisor/Management
- New technology and product research
- Customer service specialist
- VPN Support
- Computer Maintenance
- Network Troubleshooting
- System Administration
- Network design
- Remote Support
- Network configuration
- LAN and WAN Technologies
- Switch Configuration
- Operating System Knowledge
- IP Addressing
Certification
- CCNA Cisco Certified Network Associate Routing & Switching, 12/2017
- CCENT Cisco Certified Entry Networking Technician, 07/2017
- MTA 98-349 Microsoft Technology Associate-Operating System Fundamentals, 12/2017
- MTA 98-365 Microsoft Technology Associate-Windows Server Administration Fundamentals, 08/2016
Timeline
Service Technical Service Manager I
Windstream Enterprises
01.2023 - 02.2024
Service Activation Specialist III
Windstream Enterprises
10.2018 - 12.2022
Network Lab Technician Volunteer
Clark College
01.2018 - 10.2024
Quartermaster
U.S. Navy
04.2013 - 06.2015
Seamanship
U.S. Navy
06.2011 - 04.2013
Personal Computer Technician
Total Computer Solutions
01.2010 - 11.2010
Associates of Applied Technology - Network Technologies
Clark College
Associates of Applied Technology - Cisco Technologies
Clark College
Associates of Applied Technology - Microsoft Network Technologies
Clark College
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