Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Carlos Cortez

Chicago,Illinois

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team as a collaborative teammate and support organizational goals.

Overview

11
11
years of professional experience

Work History

Service Delivery & Battery Operations Manager

ShiftTransit/Divvy
01.2024 - 05.2024
  • Monthly battery inventory report, Monthly review of Driver Performance, Scheduling & Payroll processing of hourly staff and assistant managers
  • Collaborate with multiple department heads to meet company and clients weekly and monthly SLAs
  • Manage Department Fleet, 1-on-1 Quarterly Manager Performance review
  • Create and review SOPs

Battery Swap Operations Manager

Motivate/DIVVY
08.2022 - 01.2024
  • Review quarterly Lost by Operations bike reports, monthly battery inventory report, 1-on-1 Quarterly Manager Performance review
  • Monthly review of Driver Performance, Scheduling & Payroll processing of hourly staff and assistant managers
  • Collaborate with multiple department heads to meet company and clients weekly and monthly quotas
  • Manage Department Fleet.

Battery Swap Assistant Manager

Motivate/DIVVY
06.2021 - 08.2022
  • Scheduling & Payroll processing of hourly, monthly attendance audit with documentation and Issue Corrective Actions
  • Collaborate with members of multiple departments
  • Launch and cover shifts for multiple departments
  • Assist with the scheduling of maintenance and repair of rentals and leased fleet.

Operations Supervisor

Motivate/DIVVY
10.2014 - 06.2021
  • Assign and dispatch drivers
  • Record & Report employee attendance
  • Monthly fleet inspections & in-house repairs
  • Monthly inventory of supplies used by office & driving personnel
  • Create Google docs for various topics.

Driver

Motivate/DIVVY
07.2013 - 10.2014
  • Perform pre & post-trip inspection of assigned vehicle
  • Travel assigned routes to rebalance, relocate or recover bikes.

Education

High School Diploma -

Curie Metropolitan Technical and Vocational IB High School
Chicago, Illinois

Skills

  • Supervisor/Management
  • Operations Monitoring
  • Staff Management
  • Bilingual (English & Spanish)
  • Microsoft, Google, Slack
  • Team Leadership
  • Scheduling (Management, Seasonal & Year Round)(ADP & Dayforce)
  • Payroll (ADP & Dayforce)
  • Fleet Management
  • Workforce training
  • Customer Service
  • Forklift (sit down)
  • Performance monitoring

References

References available upon request

References

References available upon request.

Timeline

Service Delivery & Battery Operations Manager

ShiftTransit/Divvy
01.2024 - 05.2024

Battery Swap Operations Manager

Motivate/DIVVY
08.2022 - 01.2024

Battery Swap Assistant Manager

Motivate/DIVVY
06.2021 - 08.2022

Operations Supervisor

Motivate/DIVVY
10.2014 - 06.2021

Driver

Motivate/DIVVY
07.2013 - 10.2014

High School Diploma -

Curie Metropolitan Technical and Vocational IB High School

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Carlos Cortez