Daniel Fanous
Rancho Cucamonga,CA
Summary
Results-driven Sales Closer specializing in customer engagement and tailored solutions. Expertise in CRM software and relationship building fosters customer loyalty and satisfaction through targeted sales strategies. Guest Experience Specialist focused on problem resolution and customer relationship management, enhancing guest satisfaction and supporting efficient operations.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Marriott
Tustin, California
02.2026 - 07.2026
- Resolved guest complaints promptly, maintaining high satisfaction and comfort levels.
- Responded to inquiries regarding hotel services and amenities, ensuring informed guests.
- Facilitated seamless check-in and check-out processes to enhance guest experience.
- Processed payments and updated guest records accurately to support front desk operations.
- Managed reservations efficiently utilizing Marriott's property management system.
- Followed established procedures for handling cash, checks, and other payment forms.
Sales Closer
Weir Canyon Honda
Yorba Linda, California
01.2025 - 01.2026
- Engaged customers to identify vehicle needs and preferences, delivering tailored solutions that increased customer satisfaction.
- Presented financing options and warranties to facilitate informed purchase decisions.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
- Collaborated with team members to refine sales processes, resulting in improved customer interactions.
- Utilized CRM software to track leads and manage client accounts effectively.
- Maintained accurate records of customer interactions using CRM software.
Education
GED -
Chaffey College
Rancho Cucamonga, CA12-2023
Skills
- Reservation management
- Complaint resolution
- Customer engagement techniques
- Billing procedures
- Data accuracy
- Team collaboration
- Client relations
Timeline
Assistant Manager
Marriott
02.2026 - 07.2026
Sales Closer
Weir Canyon Honda
01.2025 - 01.2026
GED -
Chaffey College