Daniel Feagin
Acworth,GA
Overview
40
40
years of professional experience
Work History
Customer Care Representative
Sue Feagin Real Estate
Acworth, GA
04.2015 - Current
- Resolved customer complaints promptly and professionally.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided Technical Support as well as assisting with Open Houses.
Technical Support Representative
Aspect Software Inc
Duluth, GA
01.1987 - 11.2025
- Over 20 years experience in a Call Center environment including accepting Inbound Calls from customers and other employees.
Technical Support Representative
DEXIS
Alpharetta, GA
04.2013 - 04.2015
- Call Center environment - received Inbound calls and placed outbound calls for Customer Support for Dental Imaging Technology.
- Oversaw daily performance of computer systems.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Guided customers through step-by-step solutions in a clear and concise manner.
Customer Service Manager
VCT Corporation
Norcross, GA
01.1986 - 01.1987
- VCT was acquired by Davox/Aspect Software
Education
Bachelor of Science - Business Administration
Berry College
Mt. Berry, Ga05-1966
Skills
- Call logging
- Email correspondence
- Billing coordination
- Custom order management
- First call resolution
- Appointment scheduling
- Customer relationship management
- Punctuality and reliability
Timeline
Customer Care Representative
Sue Feagin Real Estate
04.2015 - Current
Technical Support Representative
DEXIS
04.2013 - 04.2015
Technical Support Representative
Aspect Software Inc
01.1987 - 11.2025
Customer Service Manager
VCT Corporation
01.1986 - 01.1987
Bachelor of Science - Business Administration
Berry College
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