Daniel Fenn
Lansing
Summary
Dynamic mechanic with extensive experience in the automotive field, excelling in customer service and preventive maintenance. Proven track record in resolving complex issues and enhancing operational efficiency through strategic planning and team collaboration. Skilled in electrical systems and parts documentation, consistently delivering high-quality service and fostering strong client relationships.
Overview
14
14
years of professional experience
Work History
Mechanic
Self Employed Services
Lansing
01.2021 - Current
- Maintained relationships with key clients to secure repeat business.
- Resolved issues quickly through meticulous research and quick decision-making.
- Researched emerging technologies that could enhance existing products.
- Identified market opportunities and developed innovative business strategies for growth.
Assistant Manager/Mechanical Technician
A&m Supreme Auto Repair
Lansing
11.2013 - 01.2022
- Assisted in managing daily operations of auto repair shop.
- Coordinated schedules for technicians and service appointments effectively.
- Trained new staff on repair procedures and customer service standards.
- Handled customer inquiries and resolved service-related issues promptly.
- Maintained accurate records of repairs, services, and customer interactions.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with team members to ensure timely vehicle repairs and services.
- Followed safety protocols during all repair procedures and equipment handling.
- Maintained a clean and organized workspace to enhance operational efficiency.
- Maintained accurate records of repairs and preventive maintenance activities.
- Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
- Followed safety regulations while working with hazardous materials and chemicals.
Courtesy Clerk
Krogers Grocery Store
Holt
01.2011 - 01.2015
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
Education
Some College (No Degree) - Automotive Engineering
Lansing Community College
Lansing, MISkills
- Customer service
- Parts ordering
- Preventive maintenance
- Technical documentation
- Team collaboration
- Time management
- Electrical systems
- OSHA
- QC
- Parts documentation
Timeline
Mechanic
Self Employed Services
01.2021 - Current
Assistant Manager/Mechanical Technician
A&m Supreme Auto Repair
11.2013 - 01.2022
Courtesy Clerk
Krogers Grocery Store
01.2011 - 01.2015
Some College (No Degree) - Automotive Engineering
Lansing Community College
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