Daniel Figueredo
Tampa
Summary
Dynamic Account Manager with a proven track record at Estes Express Lines, excelling in customer satisfaction and retention. Leveraging strong relationship-building skills and strategic account management, I drive revenue growth and enhance client loyalty. Adept at identifying opportunities and implementing efficient processes to boost team productivity and client success.
Overview
18
18
years of professional experience
Work History
Account Manager
Estes Express Lines
10.2012 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
Account Manager
Advance Auto Parts
07.2007 - 10.2012
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Built relationships with customers and community to promote long term business growth.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL05-1988
Skills
- Account management
- Customer service
- Customer satisfaction
- Customer relationships
- Goal oriented
Languages
English
Spanish
Full Professional
Timeline
Account Manager
Estes Express Lines
10.2012 - Current
Account Manager
Advance Auto Parts
07.2007 - 10.2012
High School Diploma -
Thomas Jefferson High School
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