Daniel Fleck
Downingtown,PA
Summary
Results-driven General Manager skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability for effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
22
22
years of professional experience
Work History
General Manager
Uno's Chicago Grill
Newtown Square, PA
08.2006 - 06.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed and maintained the development of 120 staff members.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Created effective business plans to focus strategic decisions on long-term objectives.
FOH Manager
Cedar Hollow Inn
Malvern, PA
09.2002 - 07.2006
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Education
Accounting And Business Management
The Pennsylvania State University
University Park, PASkills
- Budget Planning Expertise
- Supervision and training
- Sales planning and implementation
- Team training and development
- Financial Performance Management
- Business Development
- Customer Relationship Management
- Leadership and team building
- Financial Efficiency Analysis
- Operations Management
Timeline
General Manager
Uno's Chicago Grill
08.2006 - 06.2024
FOH Manager
Cedar Hollow Inn
09.2002 - 07.2006
Accounting And Business Management
The Pennsylvania State University
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