Daniel Flores
Kissimmee,FL
Summary
Enhancing customer satisfaction and exceeding sales goals through effective leadership and strategic merchandising. Skilled in staff management and problem-solving, I've significantly improved store operations and team performance. My approach combines strong decision-making with a focus on sales growth and customer service excellence.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
House of Smoke 2
Kissimmee, FL
01.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Mentored team members to enhance professional development and accountability in workplace.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Manager assistant, Sushi server
RA SUSHI RESTAURANT
Houston
07.2019 - 12.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager Assistant
CICI'S PIZZA RESTAURANT
Houston
09.2018 - 02.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
NURSING ASSISTANT DIPLOMA -
ACC HOUSTON COMMUNITY COLLEGE
04.2018
HIGH SCHOOL DIPLOMA -
Hilda Nuñez Henriquez
06.2016
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Highly motivated
- Decision-making skill
- Friendly and outgoing
- Dependable and reliable
- Sales Growth
- Store maintenance
- Coaching and Mentoring
- Accurate money handling
- Visual Merchandising
- Merchandise Strategizing
- Sales Leadership
- Store Opening and Closing
- Detail Oriented
- Goal Setting
- Staff Management
- Hiring and Training
- Decision-Making
- Retail Employee Training
References
Tom Werner, +1 (936)5774426
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
House of Smoke 2
01.2024 - Current
Manager assistant, Sushi server
RA SUSHI RESTAURANT
07.2019 - 12.2019
Manager Assistant
CICI'S PIZZA RESTAURANT
09.2018 - 02.2019
NURSING ASSISTANT DIPLOMA -
ACC HOUSTON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
Hilda Nuñez Henriquez