Daniel Flores
FRESNO,California
Summary
Provided relief in the state workload with strong documentation skills, problem-solving abilities, and excellent communication. Committed to enhancing team collaboration and ensuring compliance with state policies to achieve project success. Respond to emails, voicemails, memos all in a timely manner maintaining a professional and effective communication method. Developed strong analytical and organizational skills in fast-paced government setting. Proven ability to manage projects, analyze data, and provide actionable insights. Seeking to transition into new field, leveraging skills to drive efficiency and support strategic goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Staff Services Analyst
State of California Department of Industrial Relations
2550 Mariposa Mall, Suite 4078, Fresno, CA 93721
05.2025 - 01.2026
- Provided solutions to customer problems by responding promptly to emails and voicemails, ensuring high levels of service.
- Ensured compliance with state policies, procedures, and industry regulations through regular review and updates.
- Recognized as a valuable team player, consistently receiving positive feedback from colleagues and supervisors for contributions to departmental success.
- Supported state employees in achieving project deadlines through effective communication and collaboration.
- Safeguarded sensitive information through strict adherence to data security protocols and maintaining confidentiality at all times.
- Helped solve diverse program problems with in-depth analysis.
- Supported data entry tasks, maintaining accuracy in records and documentation.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Provided clerical support to state employees by copying, faxing, and filing documents.
Team Member
Desmond KFC Limited Partnership
5380 W Spruce Ave, Fresno, CA 93722
11.2022 - 05.2025
- Achieved efficient cash register operations by accurately processing customer payments and providing correct change.
- Delivered comprehensive sales reports through Excel analysis, driving informed decision-making.
- Reduced waste by effectively managing expired and unused products at shift conclusion.
- Maintained up-to-date knowledge of new products and services through ongoing training initiatives.
- Ensured accurate logging of product expiration dates to maintain quality standards.
- Created a positive customer experience through friendly interactions and welcoming service.
2nd Grade Teacher Assistant
Teachers Academy
Fresno, CA
06.2022 - 07.2022
- Assisted lead teacher in developing engaging lesson plans for diverse learning styles
- Supported classroom management by reinforcing positive behavior and encouraging student participation
- Facilitated small group activities to enhance literacy and numeracy skills among students
- Prepared instructional materials and resources to support daily lessons and activities
- Monitored student progress, providing feedback to help improve academic performance
Education
Language Arts Education
Fresno CIty College
1101 E University Ave, Fresno, CA 9374106-2023
Skills
- Documentation skills
- Document preparation
- Research and analysis
- Organizational development
- Report writing
- Willingness to learn
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Excellent communication
Certification
Typing Certificate - 70 WPM 96% Accuracy
Languages
English
Timeline
Staff Services Analyst
State of California Department of Industrial Relations
05.2025 - 01.2026
Team Member
Desmond KFC Limited Partnership
11.2022 - 05.2025
2nd Grade Teacher Assistant
Teachers Academy
06.2022 - 07.2022
Language Arts Education
Fresno CIty College