Daniel Flynn
Phoenix,AZ
Summary
Dynamic Service Manager with a proven track record at Babbitt Motor Werks, excelling in customer satisfaction and sales. Leveraged excellent communication and critical thinking to exceed performance goals, achieving high repeat business through first-rate service. Skilled in both team leadership and boosting service recommendations, consistently surpassing sales quotas.
Overview
12
12
years of professional experience
Work History
Service Manager
Babbitt Motor Werks
Scottsdale, AZ
04.2015 - Current
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Provided estimates of repair costs to customers and discussed options with them.
- Directed customers toward repair avenues tailored to fit both requirements and budget constraints.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Consistently exceeded quotas by pursuing and closing sales
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Branch Manager
Hertz Rental Car
Scottsdale, AZ
02.2013 - 04.2015
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Established policies for vehicle maintenance, cleaning and repair protocols.
- Monitored inventory levels and reordered vehicles as needed to meet customer demands.
- Provided training sessions for newly hired employees on proper procedures when renting out vehicles.
- Employed sales techniques to boost sales and services.
- Achieved or surpassed monthly sales quotas.
Education
Bachelor of Science - Business Management
Arizona State University
Tempe, AZ12-2012
Skills
- Customer satisfaction
- Excellent communication
- Critical thinking
- Friendly, positive attitude
- Sales
- Performance goals
- Service recommendations
- Dedicated and driven
Accomplishments
- Received Award from HERTZ Vice President for Customer Satisfaction due to having one of the highest NPS scores in the entire company.
- Consistently exceeded sales/ revenue quotas at every position I've held for my entire my career.
- Phi Theta Kappa International Honor Society Member
- Graduated Summa Cum Laude from W.P. Carey School of Business at Arizona State University
- Deans List Every Semester
Affiliations
- Volunteer Soccer Coach
References
References available upon request.
Timeline
Service Manager
Babbitt Motor Werks
04.2015 - Current
Branch Manager
Hertz Rental Car
02.2013 - 04.2015
Bachelor of Science - Business Management
Arizona State University
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