DANIEL FOGIE
Duluth,GA
Summary
IT leader with 7+ years of experience delivering and supporting enterprise technology services in production environments. Proven ability to lead IT operations, coordinate incident response, and ensure high availability of business-critical systems. Drives cross-functional collaboration and stakeholder communication to improve service reliability, operational performance, and system stability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Manager
Rad Source Technologies, Inc.
03.2025 - Current
- Lead enterprise IT service delivery across infrastructure, network, and endpoint environments supporting business-critical operations; maintain high availability (~99% uptime) and operational continuity
- Direct incident response and service restoration for complex system, network, and endpoint issues; coordinate cross-functional teams to minimize downtime and business impact
- Serve as a key point of contact for operational status, communicating system health, risks, and incident updates to internal stakeholders
- Oversee system monitoring, patch management, and performance optimization to sustain stable and secure production environments
- Lead coordination with internal teams and external vendors to implement infrastructure changes with minimal disruption to operations
- Analyze incident trends and system performance to drive continuous service improvement, reducing repeat issues by ~15–25%
- Align IT operations with business needs by prioritizing service reliability, user experience, and risk mitigation
Senior Network Administrator
Rad Source Technologies, Inc.
06.2022 - 03.2025
- Designed, implemented, and maintained enterprise network and infrastructure systems supporting core business services
- Led implementation of identity and access controls, including Okta MFA/SSO, to strengthen security and reduce organizational risk
- Conducted security assessments and remediated vulnerabilities to improve system integrity and compliance
- Improved endpoint visibility and operational control through deployment of RMM/MDM solutions, reducing unmanaged devices by 20–30%
- Coordinated cross-team efforts to resolve infrastructure and system issues impacting service delivery
- Provided technical guidance and support to team members, contributing to operational stability and efficient issue resolution
Network Administrator
Rad Source Technologies, Inc.
06.2021 - 06.2022
- Implemented backup and recovery solutions to improve data protection and recovery readiness
- Monitored and optimized system performance to maintain reliability and support business operations
- Troubleshot system and network issues to restore service and minimize operational disruptions
- Administered server and network systems to support consistent and reliable system availability
Helpdesk Technician
Rad Source Technologies, Inc.
06.2020 - 06.2021
- Provided technical support for hardware, software, and network issues to maintain operational continuity and user productivity
- Improved asset tracking and automated workflows to enhance efficiency and reduce manual processes
- Managed onboarding and offboarding processes, including device provisioning and account setup
- Maintained asset inventory systems to track equipment lifecycle and usage
IT Support Specialist Intern
Airgas
06.2019 - 06.2021
- Assisted with system deployment, configuration, and troubleshooting to support user environments
- Diagnosed and resolved technical issues to minimize disruptions and maintain system performance
Customer Service Staff
Publix
03.2014 - 06.2020
- Delivered customer service by resolving issues and assisting customers with product and service inquiries
- Supported team operations and contributed to a positive customer experience through effective communication and problem resolution
Education
Associate in Applied Science (A.A.S) - Networking Specialist
Gwinnett Technical College
Lawrenceville, GA05-2020
Skills
- IT Operations & Service Management
Incident Response, System Monitoring, Patch Management, Performance Optimization, Asset Management - Infrastructure & Systems
Windows Server, Active Directory, Group Policy, Virtualization - Networking
TCP/IP, DNS, DHCP
- Security & Identity
Okta (MFA/SSO), Endpoint Security, Vulnerability Management - Endpoint & Enterprise Tools
RMM, MDM, Rubrik, Druva, Check Point
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA IT Operations Specialist
- CompTIA Security Infrastructure Specialist
Availability
Open to relocation and travel
References
Available upon request
Awards
Eagle Scout Award
Timeline
IT Manager
Rad Source Technologies, Inc.
03.2025 - Current
Senior Network Administrator
Rad Source Technologies, Inc.
06.2022 - 03.2025
Network Administrator
Rad Source Technologies, Inc.
06.2021 - 06.2022
Helpdesk Technician
Rad Source Technologies, Inc.
06.2020 - 06.2021
IT Support Specialist Intern
Airgas
06.2019 - 06.2021
Customer Service Staff
Publix
03.2014 - 06.2020
Associate in Applied Science (A.A.S) - Networking Specialist
Gwinnett Technical College