Daniel Frazier Jr
Pearland,TX
Summary
Daniel Frazier is a results-driven professional with a diverse career in Customer Service and a desire to excel in the growing field of Finance/Banking. He is a team player with strong organizational skills and ability to prioritize while paying attention to detail. He is currently seeking an opportunity tailored for professional growth while utilizing experience in administration, customer service, and maintaining client relationships.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Pure Urban Excellence
05.2022 - Current
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
- Scheduled office meetings and client appointments for staff teams
- Collaborate with other administrators and support personnel, management, and clients on a regular basis
- Carry out administrative duties such as filing, typing, copying, binding, scanning, etc
- Answers phone calls, schedules meetings, and supports visitors
- Assisted coworkers and staff members with special tasks on a daily basis.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
Customer Service Representative
Kelsey Sebold
11.2021 - 06.2022
- Code and Processed Invoices Set Appointments with different clients
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Called patients to remind them of their appointments.
- Answered a constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, and handle time, and productivity.
Sales Associate
Macys
08.2015 - 09.2016
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences Interacted professionally with customers, informing individuals of sales promotions, and driving product interest Resolved customer issues quickly to recapture the customer's loyalty and maintained sales.
- Consistently organized and restocked display racks to keep the store ready for customer needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Specialized in luggage sales. Meeting the needs for customer assistance in different types of travel.
Sales Associate
Express
12.2014 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
J. Frank Dobie
10220 Blackhawk Blvd, Houston, TX 7708905.2014
Skills
- Sales Plan Implementation
- Program File Distribution
- Advanced MS Office Suite Knowledge
- Meeting Minutes
- Client Relationship Development
- Customer Service
- PC Proficiency
- Administrative Support
- Microsoft Office
- Time Management
- Prioritization
- Documentation
Timeline
Administrative Assistant
Pure Urban Excellence
05.2022 - Current
Customer Service Representative
Kelsey Sebold
11.2021 - 06.2022
Sales Associate
Macys
08.2015 - 09.2016
Sales Associate
Express
12.2014 - 07.2015
High School Diploma -
J. Frank Dobie
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