Daniel Galbraith
Cresson
Summary
Proactive and results oriented professional with 23 years’ experience in positions of increasing responsibility and duties with a fortune 100 company. Demonstrated ability to manage and motivate people. Consistent track record of meeting and exceeding goals and expectations. Ability to manage multiple projects, meet tight deadlines, work in an ethical manner, and maintain the integrity of financial data. Extensive skills and expertise in accounting analysis, data mining, trend analysis and problem solving. Experienced in negotiating with vendors, customers, partner carriers and government agencies (foreign and domestic) regarding contracts, discrepancies, processes, and account settlement. Solid leader with polished communication skills: verbal, written, interpersonal, presentations and rapport building.
Overview
19
19
years of professional experience
Work History
Manager, Cargo Revenue Accounting
American Airlines
05.2017 - Current
- Manage a team of 7 management level direct reports (2 supervisors, 4 Analysts) and 15 indirect reports (management and support staff)
- Oversee all aspects of Domestic Freight Receivables, Mail Revenue and Receivables, Road Feeder Service (trucking) payables, Misc. Payables, Credit Application, Accounting Systems and reporting
- Evaluate and accrue for potential freight and mail bad debt
- Monitor daily domestic freight and mail revenues to ensure accuracy
- Identify revenue discrepancies and accrue accordingly
- Manage relationships with Cargo Accounting Vendors, negotiate contract, Negotiate Rates, facilitate meetings to discuss current state of the relationship
- Escalation for high profile customers
- Work directly with USPS to negotiate settlement of manual claims
- Manage Domestic Freight Credit receivable to exceed industry standard aging
- Identify, develop, test, and implement tools that allow teams to be more efficient and productive
- Coach Mentor and Develop both direct and indirect reports, preparing them to move along their career path
- Intimately involved in the gap analysis, testing, implementation, and ongoing stabilization of the iCargo system
- SME in the design, build, testing, implementation of the iCargo Mail Revenue Accounting Module (MRA)
- Developed requirements, test cases, UAT acceptance criteria, led meetings and test sessions to ensure successful implementation.
- Lead project to successfully design, test and implement Cargo Accounting online Invoice Delivery System (IDS) in 2022
- Identified issues with USPS accounting system ingesting AA RESDIT and claim files after iCargo implementation in August 2020
- Led nearly yearlong project to get both AA and USPS systems updated and in sync to process AA claims for USPS International Mail
- Negotiate extension to ICAIR (International) contract claims timeline with USPS.
- Currently leading project with USPS CAIR (Domestic) mail teams to determine why USPS system is not processing AA claim files.
- Identified, audited, and provided support for significant exposure with USPS due to internal process for handling mail.
- Served as accounting SME to 3rd party auditor performing a “deep dive” into AA processes to identify full scope of exposure and notify USPS.
- Negotiated, tested, and implement contract with 3rd party vendor to audit short pays from domestic credit customer and provide recommendation to either rebill or write off outstanding balances.
- Negotiated task order and pricing for 3rd party vendor for scanning, keying and storage of Cargo documents (AWBs, Transfer Manifests, Etc.)
- Design numerous reporting dashboards to be implemented by systems analyst on my team.
Supervisor, Cargo Revenue Accounting
American Airlines
03.2015 - 05.2017
- Manage a team of 9 (7 support staff, 1 L3 Analyst and 1 L1 Team Lead) responsible AA freight receivable for all international customers and all domestic non-credit customers.
- Ensure that open receivables are managed to the departmental goals
- Audit all revenue adjustments made by the team to ensure that adjustments are accurate and coded properly.
- Identify and resolve issues with local station, vendor, sales or operations personnel that are creating billing and/or settlement.
- Consult and advise with all cargo departments on matters related to the accounting and settlement of international and domestic station cash receivables.
- Work with individual employees on developmental opportunities and help them in achieving their career goals.
- Took over a team that was dissatisfied, disorganized, bitter, segregated, unmotivated and, as a result, unproductive and in just over a year, developed team into a cohesive, motivated, highly productive and extremely efficient team.
- Developed a process and controls to ensure that American Airlines complies with all accounting aspects of the USPS Domestic (CAIR) and International (ICAIR) mail contracts
- Successfully lead the integration of Cargo Revenue Accounting operations from out London Regional Accounting office to the HDQ Cargo Revenue Accounting Office
- Led effort to implement net/net pricing in the majority of your MCLA region
- Led effort with Cargo Sales Europe to significantly reduce billing errors caused by sales not following spot rate process
Supervisor, Cargo Revenue Accounting
American Airlines
11.2009 - 03.2015
- Manage a team of 4, 3 support staff and 1 L2 analyst, who are responsible for USPS and foreign post receivables (~$90MM annually) as well as RFS (Road Feeder Service) and miscellaneous cargo payables (~$40MM annually)
- Oversee all aspects of accounting related to USPS and foreign post mail receivables.
- Analyze high volumes of data from multiple sources to determine trends in scanning and performance failures that will result in lost revenues. Specifically, failure to scan domestic and international mail at origin and destination and failure to deliver mail by the required delivery time
- Review all entries relating to cash application, reserve accruals, expense liability and receivable true up for USPS domestic and international mail
- Ensure that CRA maintains proper reserve levels for code share liability, service failure expense, revenue adjustments, fines/penalties and bad debt for domestic, international and foreign mail
- Review and approve code share payment amounts calculated by mail analyst
- Negotiate settlement of manual claims with USPS
- Work closely with international accounting offices to manage receivables and resolve accounting discrepancies and disputes with local foreign postal administrations.
- Oversee expense and payable accounts related to RFS and cargo miscellaneous payables
- Review new RFS contracts specifically focusing on accounting
- Preparation of annual RFS budget, ~$25MM, 2010-2012
- Ad hoc analysis and special projects as assigned
- Negotiated 2011 Settlement of USPS international mail claims related to the GB09 contract collecting an additional $11MM that had previously been rejected by USPS
- Lead integration of mail accounting processes for LAA during the merger with US Airways
- Developed requirements and lead the IT project to add additional coding to SABRE Cargo to automate the creation of mail bills for foreign postal administrations
- Facilitated the switch from manual input of foreign post mail to the automated process in over 20 international cities
- Reduced Foreign Mail >120-day receivable from over 10% to less than 3% of overall balance over the last 5 years
- Assisted third-party vendor in the design of their software to reproduce Foreign Mail Documents from CARDIT data provided by postal administrations
- Worked with USPS and other carriers define accounting and claims procedures for the ICAIR12 International Mail contract.
- Negotiated Settlement of pre-petition USPS claims (domestic and international), collecting an additional $1.2MM that had previously been rejected by USPS
- Developed the process currently to accrue liability, calculate payment and settle claims with LAA’s code share partners
- Negotiated payment plan with INPOSDOM (Dominican Republic Postal Administration) to secure payment of over $160k outstanding
Analyst - Mail
American Airlines
10.2006 - 11.2009
- Reconcile payments made by USPS for international and domestic mail
- Identify claimable items for USPS international and domestic mail
- Calculate reserve accruals for code share liability, service failure expense, revenue adjustment and fines and penalties and provide to Accounting Control
- Calculate payment amounts to code share partners based on remittance detail provided by USPS. Issue payments and provide remittance detail to code share partners
- Work closely with code share partners regarding discrepancies and claims
- Ad hoc analysis and special projects as assigned
- Completely transformed the mail analyst position into a much more robust responsibility than it previously had been. Including taking back mail related work that was spread out across various teams, finding new ways to get required data to perform more in-depth analysis and reconciliation resulting in much cleaner receivable management and greater ability to negotiate and collect unpaid amounts from USPS
- Designed process to audit and reconciliation USPS international mail payments
- SME for conversion of USPS CARDIT to the new M39 format
Education
University of Oklahoma
Norman, OK01.1992
Skills
- Vendor Negotiations
- Accounts Receivable
- People Management
- Account Analysis
- Accounting Processes
- Project Management
- Variance Analysis
- Customer Negotiations
- Accounts Payable
- Budgeting & Planning
- Data Mining
- International Currency
- Customer Relations
- Financial Analysis
Timeline
Manager, Cargo Revenue Accounting
American Airlines
05.2017 - Current
Supervisor, Cargo Revenue Accounting
American Airlines
03.2015 - 05.2017
Supervisor, Cargo Revenue Accounting
American Airlines
11.2009 - 03.2015
Analyst - Mail
American Airlines
10.2006 - 11.2009
University of Oklahoma
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