Daniel Galvan
CORPUSCHRISTI,TX
Summary
Achieved high levels of customer satisfaction through effective technical support and troubleshooting for mobile devices and internet services. Resolved technical issues and performed PC repairs, contributing to operational efficiency. Recognized for strong work ethic and customer service focus. Authorized to work in the US and adaptable to relocation.
Overview
2
2
Languages
1
1
Certification
19
19
years of professional experience
Work History
Uber Driver
Uber
01.2022 - 08.2026
- Delivered safe and efficient transportation services to diverse clientele across urban environments.
- Navigated complex traffic patterns while maintaining timely arrival at destinations.
- Utilized GPS technology to optimize routes and enhance passenger experience.
- Managed customer interactions with professionalism, ensuring high satisfaction levels.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Provided safe and efficient transportation to passengers, ensuring compliance with traffic regulations.
Customer Service Representative
Patriot Mobile
05.2024 - 08.2025
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Conducted follow-up calls to confirm resolution of customer concerns and assess satisfaction levels.
- Administered customer satisfaction surveys to collect feedback and highlight areas for improvement.
- Educated customers on billing, payment processing, and support policies to enhance understanding and compliance.
- Navigated multiple computer systems and applications to find information.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Resolved customer inquiries through various communication channels, ensuring prompt and effective support.
- Assisted in training new team members on systems and procedures for improved service delivery.
Store Manager
Kims C-Store
11.2023 - 04.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures to maintain operational integrity.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Created and implemented promotional strategies that enhanced customer engagement and drove sales volume.
- Conducted regular financial audits, ensuring accuracy in cash handling and reporting processes.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Negotiated with vendors to secure competitive pricing and enhance product availability in-store.
- Arranged merchandise and displays to highlight new products to feature new products and promotions.
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, implementing effective stock control procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
CSR - Customer Service Representative
Chewy
11.2021 - 09.2022
- Resolved complex customer issues, utilizing problem-solving skills to enhance satisfaction levels.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Collaborated with cross-functional teams to streamline order processing, enhancing service delivery.
- Analyzed customer feedback to identify trends, recommending service improvements for enhanced customer satisfaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Analyzed customer feedback to identify trends and recommend improvements to services offered.
- Built strong client relationships by understanding needs and preferences, fostering long-term loyalty.
- Managed order processing, ensuring accuracy and timely delivery of products to customers.
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
Client Services Representative
SYNCHRONY FINANCIAL
04.2019 - 04.2021
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Processed authorization cancellations efficiently, reset passwords, unlocking accounts, and handle fraudulent applications.
- Cancelled out Authorizations, reset passwords, unlocking accounts, and handling fraudulent applications.
- Maintained efficient call handle time in a high call volume setting to support customer needs.
- Collaborated with other departments for funding and basic troubleshooting.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company's resources.
- Investigated and resolved accounting, service, and delivery concerns to ensure accurate customer support.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Manager/store Manager
M.G OIL CO
07.2017 - 03.2019
- Managed daily operations, optimizing workflow and elevating service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, organized store environment, enhancing customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts and control overhead costs.
Internet Help Desk Technician
GOLDEN WEST TECHNOLOGIES
03.2014 - 12.2016
- Resolved technical issues for clients via phone, email, and remote support tools.
- Managed service desk tickets, prioritizing and escalating issues to ensure timely resolution.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Maintained accurate documentation of help desk tickets, facilitating effective tracking and timely resolution of technical issues.
- Managed high levels of call flow and responded to technical support needs.
Assistant Manager
M.G OIL CO
12.2007 - 01.2013
- Promoted from cashier to assistant manager, demonstrating growth and increased responsibility.
- Assured proper handling of cash, checks, credit cards, coupons, lottery, and all merchandise.
- Supervised and trained sales associates in cash register operations to enhance team proficiency.
- Prepared daily bank deposits
- Conducted register audits to ensure accurate cash management and safe for accurate count of cash.
- Led team in daily operations to ensure efficient workflow and customer satisfaction.
- Developed and implemented training programs for new staff to enhance service quality.
Education
Associate Of Applied Science - Business Technology
WESTERN DAKOTA TECHNICAL INSTITUTE
Rapid City, SD05-2018
Associate of Applied Science - Accounting
WESTERN DAKOTA TECHNICAL INSTITUTE
Rapid City, SD05-2017
High school diploma or GED - Technology Education
Roy Miller High School
Corpus Christi, TX05-2001
Skills
- Achieved high customer satisfaction through effective retail operations management Enhanced sales performance by optimizing cash handling and POS systems Delivered technology solutions that improved call center support and software troubleshooting efficiency
- Teamwork
- Adaptability and flexibility
- Teamwork and collaboration
- Customer service
- Route optimization
- Problem-solving
Certification
- Level 2 security license
- TWIC Card
- Driver's License August 2023 to December 2031
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Patriot Mobile
05.2024 - 08.2025
Store Manager
Kims C-Store
11.2023 - 04.2024
Uber Driver
Uber
01.2022 - 08.2026
CSR - Customer Service Representative
Chewy
11.2021 - 09.2022
Client Services Representative
SYNCHRONY FINANCIAL
04.2019 - 04.2021
Assistant Manager/store Manager
M.G OIL CO
07.2017 - 03.2019
Internet Help Desk Technician
GOLDEN WEST TECHNOLOGIES
03.2014 - 12.2016
Assistant Manager
M.G OIL CO
12.2007 - 01.2013
Associate Of Applied Science - Business Technology
WESTERN DAKOTA TECHNICAL INSTITUTE
Associate of Applied Science - Accounting
WESTERN DAKOTA TECHNICAL INSTITUTE
High school diploma or GED - Technology Education
Roy Miller High School
Additional Information
SKILLS