Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

Daniel Gamez

Miami

Summary


Reliable and detail-focused, with strong aptitude for troubleshooting and problem-solving in technical environments. Possesses foundational knowledge in electronics and mechanical systems, coupled with hands-on skills in equipment maintenance and repair. Dedicated to ensuring operational efficiency and contributing to team success through precise and accurate work.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Device Technician

Batteries Plus
02.2025 - Current
  • Diagnosed and repaired electronic devices, including smartphones, tablets, and key fobs.
  • Replaced batteries, screens, and components to maintain quality and efficiency.
  • Provided customer service by explaining repair processes and offering maintenance guidance.
  • Conducted battery testing and troubleshooting to ensure optimal device performance.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Consultation agent

Geek Squad
02.2024 - 02.2025
  • My Responsibilities are to check in customers appointment and create Appointments.
  • Do smart phone Diagnostic, test out laptops, and monitors.
  • Create work order paperwork for the ARA to see the issue with computer.
  • Test out electronics and confirm before sending the product back on the floor.
  • Help customer install application on computer when needed.
  • Built rapport quickly and persuaded customers to buy without applying pressure.
  • Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
  • Listened carefully to customers and explained complex insurance information simply and concisely.

Education

Associate of Science - Cyber/Computer Forensics and Counterterrorism

Miami Dade College
Miami, FL
04-2025

Skills

  • IT troubleshooting
  • Information security
  • Problem-solving skills
  • Network administration
  • Device configuration
  • IT risk management
  • End user support

Accomplishments

  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.
  • Controlled alot operation by leading a team of 3 technicians to set up, operating and complete the production of Samsung and Apple Phones.

Certification

  • CompTIA A+
  • Wise 2
  • CompTIA Network +

Affiliations

  • CyberSentinels MDC

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Device Technician

Batteries Plus
02.2025 - Current

Consultation agent

Geek Squad
02.2024 - 02.2025

Associate of Science - Cyber/Computer Forensics and Counterterrorism

Miami Dade College

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Daniel Gamez