Daniel Garcia
Astoria,NY
Summary
- Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in shrink control and order processing.
- Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Language
4
4
years of post-secondary education
Work History
Amazon Delivery Walker
LBA Logistics
Manhattan, NY
02.2024 - Current
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Tracked delivery status and updated customers for expected delivery time.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
Caregiver
Freedom Care
Astoria, NY
2022.09 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Amazon Delivery Walker
Cornocopia
Manhattan, NY
07.2023 - 01.2024
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
Sales Associate
Macys Department Store
Manhattan, NY
12.2019 - 02.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Recommended complementary purchases to customers, increasing revenue.
- Helped customers locate products and checked store system for merchandise at other sites.
Service Associate
Pay O Matic / Western Union
01.2015 - 01.2017
- Cash Customers Checks
- Send Money Through Western Union
- Recieve Money Through Western Union
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Unloaded, loaded and stocked merchandise.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Caretaker J
New York City Housing Authority
01.2010 - 01.2014
- Swept hard surface floors using broom or push broom dust mop.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Sanitized break area kitchen counters, tables and sinks.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Dusted surfaces, ledges, fixtures and furniture.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned and sanitized drinking fountains.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Polished stainless steel fixtures and furniture details.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
POP OFFICER / SECURITY
NYC Parks And Recreations
11.2008 - 02.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer
FJC Security Corp
Astoria, NY
02.2008 - 12.2008
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
International Protective Services Agency
Astoria, NY
01.2006 - 10.2006
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Issued access cards to authorized personnel to monitor access points.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
S & J Security Inc Bronx, NY
The Bronx, NY
07.2005 - 08.2006
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Frontline Security Inc Queens, NY
The Bronx, NY
06.2004 - 07.2005
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Issued access cards to authorized personnel to monitor access points.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
Sales Associate
Dr. Jays Clothing & Sneaker Store
The Bronx, NY
06.2003 - 08.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
GED -
LaGuardia Community College of The City University of New York
Long Island City, NY07.2018
GED -
Youth Action Program & Homes
Manhattan, NY 01.2002 - 04.2002
High School Diploma -
Bushwick Leaders High School For Academic Excellence
Brooklyn, NY 09.1997 - 06.2001
Skills
- Payment Processing
- Knowledge Base
- Livechat Messaging
- Understanding Customer Needs
- Customer Transactions
- Customer Account Management
- Calm and Professional Under Pressure
- Special Assignments
- Customer Loyalty
- Sales Experience
- Perimeter Patrol
- Screening Wands
- Reading Comprehension
- Effective Working Relationships
- System Inspection and Maintenance
- Surveillance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsFlexible work hours4-day work weekPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programs401k matchCareer advancementQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Amazon Delivery Walker
LBA Logistics
02.2024 - Current
Amazon Delivery Walker
Cornocopia
07.2023 - 01.2024
Caregiver
Freedom Care
2022.09 - Current
Sales Associate
Macys Department Store
12.2019 - 02.2020
Service Associate
Pay O Matic / Western Union
01.2015 - 01.2017
Caretaker J
New York City Housing Authority
01.2010 - 01.2014
POP OFFICER / SECURITY
NYC Parks And Recreations
11.2008 - 02.2009
Security Officer
FJC Security Corp
02.2008 - 12.2008
Security Officer
International Protective Services Agency
01.2006 - 10.2006
Security Officer
S & J Security Inc Bronx, NY
07.2005 - 08.2006
Security Officer
Frontline Security Inc Queens, NY
06.2004 - 07.2005
Sales Associate
Dr. Jays Clothing & Sneaker Store
06.2003 - 08.2003
GED -
Youth Action Program & Homes
01.2002 - 04.2002
High School Diploma -
Bushwick Leaders High School For Academic Excellence
09.1997 - 06.2001
GED -
LaGuardia Community College of The City University of New York