Daniel Garcia
CNA
Tarzana,CA
Summary
Proven healthcare professional with extensive experience at Gardena Convalescent Center, excelling in patient care and vital signs monitoring. Demonstrated compassion and empathy, significantly enhancing patient satisfaction. Skilled in efficient workflow optimization and adept at handling over 10 patients, ensuring timely patient transfers and mobility assistance. Achieved consistent productivity targets, showcasing a strong blend of technical proficiency and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Gardena Convalescent Center
12.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Well rounded and adept to providing care to patients with a range of clinically diagnosed illnesses and disorders.
Loader and Unloader
UPS
05.2022 - 11.2023
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Customer Service Representative
BPA
12.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted with managing call volumes and emails from over 100 groups our company represented.
Authorization Specialist
Affordable Benefits Administrators
03.2017 - 11.2021
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests. ( Worked with: Keck USC, UCLA, Cedars Sinai)
- Worked with Case Manager RN's on high priority cases that demanded extreme attention to detail such as organ transplants, stem cell treatment and chemotherapy/radiation therapy.
- Established multiple one time contracts between providers and our health group for treatment, patient care, and surgeries. This resulted in our patient getting the care needed, the group health plan saving in cost, and a good relationship with the providers.
Education
High School Diploma -
Marco Antonio Firebaugh High School
06.2013
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Patient Transfers
- Mobility Assistance
- Experienced with handling 10 plus patients
- Blood sugar checks
- Med pass with meals
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support - American Heart Association
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
The human body and all its intricacies
Timeline
CNA
Gardena Convalescent Center
12.2023 - Current
Loader and Unloader
UPS
05.2022 - 11.2023
Customer Service Representative
BPA
12.2021 - 04.2022
Authorization Specialist
Affordable Benefits Administrators
03.2017 - 11.2021
High School Diploma -
Marco Antonio Firebaugh High School
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support - American Heart Association
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