Daniel Garcia
Fresno
Summary
Experienced Customer Service Manager with a solid foundation in customer relations and service operations. Demonstrated skills in problem-solving and leadership, with a focus on improving service quality through effective training. Track record of implementing strategies that enhance customer satisfaction and foster loyalty. Achieved significant improvements in team efficiency and performance in various business environments.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Missouri City
10.2023 - Current
- Trained and mentored new customer service representatives.
- Managed customer inquiries through various communication channels.
- Collaborated with team members to resolve complex customer issues.
- Monitored customer feedback to enhance service quality.
- Ensured compliance with company standards in all interactions.
- Loaded and unloaded trucks for timely inventory management.
- Sorted and organized products in designated warehouse areas.
- Assisted with inventory counts to maintain accurate stock levels.
- Followed safety protocols to ensure a secure work environment.
Construction Worker
ovalle framing
Sugar Land
01.2022 - 09.2023
- Operated power tools safely for efficient framing tasks.
- Measured and cut lumber to specified dimensions using a hand saw, power miter saw, or radial arm saw.
- Used nail gun, saw, compressor, and water pressure.
- Mixed abrasive materials according to specifications for various projects.
Education
High School Diploma -
High Tower
Missouri City, TX05-2023
Skills
- Customer relationship management
- Team leadership
- Service quality assurance
- Employee training
- Time management
- Verbal and written communication
- Self-motivation and discipline
- Lower body strength
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Manager
Hobby Lobby
10.2023 - Current
Construction Worker
ovalle framing
01.2022 - 09.2023
High School Diploma -
High Tower