Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Gates

Cape Coral,FL

Summary

Dynamic business professional dedicated to delivering exceptional customer satisfaction through outstanding service and unwavering support. Expertise in leveraging customer service best practices with a strong ability to identify and implement innovative solutions tailored to diverse customer needs. Proven track record of fostering positive relationships and enhancing customer experiences, ensuring loyalty and repeat business. Committed to continuous improvement and excellence in all aspects of service delivery while thriving in collaborative team environments.

Overview

23
23
years of professional experience

Work History

Computer Technician

Daniel Gates Inc.
03.2003 - Current
  • In Home/In Office/Remote pc support/repair/networking
  • Troubleshooting specialist.

Customer Service

Live Ops
Remote
03.2018 - 05.2023

Provided exceptional customer service, addressing concerns and resolving issues promptly.

General Lines Agent

D. Gates Insurance Group
Cape Coral, FL
06.2016 - 06.2017
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Education

Web Design -

Penn Foster
FL
08-2011

Florida 2-20 General Lines Agent License (Expired) -

Online
Cape Coral, FL
06-2016

PC Repair -

Penn Foster
FL
01-2003

Computer Information Systems -

Monroe Community College
NY
04-1998

Skills

  • Customer service
  • Data Entry
  • Technical Support
  • Invoicing Clients
  • Customer Calls
  • Zoom
  • Webex
  • Microsoft Teams
  • Problem-solving abilities
  • Salesforce CRM

Timeline

Customer Service

Live Ops
03.2018 - 05.2023

General Lines Agent

D. Gates Insurance Group
06.2016 - 06.2017

Computer Technician

Daniel Gates Inc.
03.2003 - Current

PC Repair -

Penn Foster

Computer Information Systems -

Monroe Community College

Web Design -

Penn Foster

Florida 2-20 General Lines Agent License (Expired) -

Online