Microsoft Office
Bryon Hazelton
San Ramon,CA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Positive and tech-savvy individual with solid foundation in hardware and software troubleshooting. Familiar with diagnosing system issues and implementing effective solutions, paired with strong skills in network configuration and maintenance. Capable of driving operational efficiency and ensuring optimal system performance.
Overview
17
17
years of professional experience
Work History
Computer Technician
Cynergy Computing
11.2017 - Current
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Recommended new and replacement hardware and software purchases.
- Supplied end-user assistance for customer systems via remote and on-site support.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
Computer Hardware Technician
S-techsolutions
09.2013 - 10.2017
- Provided exceptional customer service through clear communication of technical issues, repair timelines, and expected outcomes.
- Boosted network security measures by identifying potential vulnerabilities in computer systems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Developed strong relationships with vendors, facilitating efficient procurement of necessary parts for repairs or upgrades.
Heavy Equipment Operator
Waste Connections Inc.
02.2008 - 08.2014
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated machining equipment safely with team of operators.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Facilitated smooth transitions between job sites by transporting heavy equipment using flatbed trucks or trailers when necessary.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Demonstrated commitment to safety by consistently wearing appropriate personal protective equipment and following all established protocols.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
Education
Bachelor of Science - Information Technology
Full Sail University
Online04-2026
Associate of Science - Information Technology
University of Phoenix
Tempe, AZ06.2014
High School Diploma -
Glen Mills Schools
Glen Mills, PA06.1998
Skills
- Remote support
- Help desk experience
- Installation and repair
- Customer service
- Software installation
- Help desk support
- Network support
- Ticket management
- Data backup and recovery
- Help desk software
- Escalation procedures
- Customer service expert
Personal Information
Title: Computer Technician
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementFlexible work hoursWork from home optionHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Windows 11
Windows 10
Languages
English
Native or Bilingual
Interests
AI
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Computer Technician
Cynergy Computing
11.2017 - Current
Computer Hardware Technician
S-techsolutions
09.2013 - 10.2017
Heavy Equipment Operator
Waste Connections Inc.
02.2008 - 08.2014
Bachelor of Science - Information Technology
Full Sail University
Associate of Science - Information Technology
University of Phoenix
High School Diploma -
Glen Mills Schools
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