Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Daniel Ghazal

Monroe

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Managing Partner

Coffee shop/convenience
01.2011 - Current


  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Established and implemented business procedures and process improvements.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Business development manager/partner

NGNCORP
01.2008 - 01.2011
  • Interconnect with major wholesale telecom carriers and explore virgin markets to deploy VOIP Call shops in the MENA region.

Web sales/Digital customer support

Fusion Telecom Intl
01.2005 - 01.2008
  • Identifying fraud web sales & issuing refunds.
  • Processing/ verifying online orders – Resolving customer inquiries / Escalating open tickets to higher tiers

Education

Business -

PIGIER
01.1999

Information Tech - undefined

NCC
01.2003

Skills

  • Customer interaction
  • Microsoft Office skills
  • Inventory Control
  • Operational efficiency management
  • Financial administration
  • Regulatory compliance
  • Financial reporting
  • Staffing coordination
  • Budget optimization
  • Proven leadership capabilities

Personal Information

Date of Birth: 03/19/77

Timeline

Managing Partner

Coffee shop/convenience
01.2011 - Current

Business development manager/partner

NGNCORP
01.2008 - 01.2011

Web sales/Digital customer support

Fusion Telecom Intl
01.2005 - 01.2008

Information Tech - undefined

NCC

Business -

PIGIER

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