Maintained high standards of customer service during high-volume, fast-paced operations.
Resourceful Team Leader who consistently meets and exceeds productivity goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
2
2
Language
Work History
Line Service Technician
Million Air
El Paso, TX
02.2020 - 02.2023
Inspected all products for quality and optimum performance.
Documented all operations and managed communication with team members.
Maintained accurate documentation of performed work and completed tasks.
Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Shift Manager
Raising Cane's
El Paso, TX
05.2017 - 02.2020
Cross-trained in every store role to maximize operational knowledge.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Ran daily reports to assess performance and make proactive adjustments.
Exercised composure under pressure and in escalated customer service scenarios.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Kept employees operating productively and working on task to meet business and customer needs.
Assistant Manager
Cinemark
El Paso, TX
03.2015 - 05.2017
Analyzed trends, identifying consumer demand and forecasting seasonal trends. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
High School Diploma -
Montwood High School
Skills
Conversant in Spanishundefined
Accomplishments
Several Awards led by our team resulting in being top #4 in over 500 restaurants.