Daniel Gonzalez
Homestead,FL
Summary
Adept at enhancing customer experiences, I leveraged my active listening and critical thinking skills at Five Guys to elevate customer satisfaction by 20%. Specializing in efficient problem resolution and data entry, my background spans diverse customer service roles, focusing on impactful client relations and robust computer proficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Five Guys
05.2024 - 08.2024
Prepping food in the morning, cooking burgers, fries and serving to customers. Taking orders on a POS system. Regularly cleaning lobby and making sure the establishment looks up to part.
Customer Service Representative
Evo Entertainment
01.2023 - 05.2024
Customer Service Representative
China Yan
06.2021 - 07.2022
Taking orders on POS system, prepping food occasionally.
Education
High School Diploma - Criminal Justice Administration
Miami Dade College
Miami, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Call center experience
- Relationship building
- Payment processing
- Client relations
- Customer satisfaction measurement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Five Guys
05.2024 - 08.2024
Customer Service Representative
Evo Entertainment
01.2023 - 05.2024
Customer Service Representative
China Yan
06.2021 - 07.2022
High School Diploma - Criminal Justice Administration
Miami Dade College
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