Daniel Gory
The Woodlands
Summary
Hardworking employee enthusiastic about learning the Customer/Driver support field inside and out. Pursuing opportunities to learn new skills and contribute to group success. Bring strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Account Manager, Customer Care Agent, Dispatcher
Star 54 Management Inc
Brooklyn, NY (Remote Position)
03.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Delivery Driver
Roadie
The Woodlands, TX
10.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Delivery Driver
Amazon Flex
Houston, TX
11.2022 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Bachelor of Arts - Fashion Merchandising And Marketing
Fashion Institute of Technology
New York, NY06.1998
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
Timeline
Delivery Driver
Amazon Flex
11.2022 - Current
Delivery Driver
Roadie
10.2022 - Current
Account Manager, Customer Care Agent, Dispatcher
Star 54 Management Inc
03.2021 - Current
Bachelor of Arts - Fashion Merchandising And Marketing
Fashion Institute of Technology