Milana Kujundzic

December 2012- December 2016

Position: Sale Agent and Customer care service
Place of work: Nis and territory of Southern Serbia
- meetings with potential clients, informing them about the services and products of the company

- regular visits to doctors of appropriate specialties, tell them about advantages and specifics of the services and products that CRYOSAVE offers, as well as information about current promotions and news
- establishment and expansion of cooperation with all doctors, private practices
- management of cooperation with doctors, their requests and recommendations
- monitoring and reporting about competitors, their actions and promotions in the aria and in the electronic and social media
- reporting about work progres through daily and weekly reports
- working with clients (informing clients in detail about the employer's services, as well as gathering information about new clients)
- providing answers to all questions, requests and reactions of clients, whether they were asked by telephone or by e-mail.
- monitoring the results of laboratory tests from CryoDB, informing clients about the obtained results
- organization and logistical support for the transport of medical kits taken from hospitals and laboratories and preparation for safe export from the country (work in web express applications)
- organization of scientific events in the territory of work

December 2016-September 2020

position: Senior associate in customer care
Place of work: Belgrade, Serbia
- communication with clients (gives detailed information about the company's services and keeps records of new clients)
- responds to questions, requests and reactions of clients whether they are asked by telephone or by other means of communication
- logistic preparation for the transport of sets to clients/laboratories, from hospitals, and preparation for transport/export

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Collaborated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
• Contributed to a positive work environment by maintaining open communication lines with team members and management.
• Maintained a clean and organized front-of-house area, ensuring a pleasant dining experience for guests.
• Participated in regular team meetings and provided valuable input on ways to improve overall restaurant operations.