Proven track record in enhancing customer engagement and satisfaction, notably with CRYOSAVE SERBIA ESPERATE GROUP, by leveraging exceptional problem-solving skills and a positive attitude. Excelled in organizing scientific events and streamlining client communication, significantly improving operational efficiency. Demonstrates a unique blend of customer care expertise and organizational prowess, driving superior service delivery.
December 2012- December 2016
Position: Sale Agent and Customer care service
Place of work: Nis and territory of Southern Serbia
- meetings with potential clients, informing them about the services and products of the company
- regular visits to doctors of appropriate specialties, tell them about advantages and specifics of the services and products that CRYOSAVE offers, as well as information about current promotions and news
- establishment and expansion of cooperation with all doctors, private practices
- management of cooperation with doctors, their requests and recommendations
- monitoring and reporting about competitors, their actions and promotions in the aria and in the electronic and social media
- reporting about work progres through daily and weekly reports
- working with clients (informing clients in detail about the employer's services, as well as gathering information about new clients)
- providing answers to all questions, requests and reactions of clients, whether they were asked by telephone or by e-mail.
- monitoring the results of laboratory tests from CryoDB, informing clients about the obtained results
- organization and logistical support for the transport of medical kits taken from hospitals and laboratories and preparation for safe export from the country (work in web express applications)
- organization of scientific events in the territory of work
December 2016-September 2020
position: Senior associate in customer care
Place of work: Belgrade, Serbia
- communication with clients (gives detailed information about the company's services and keeps records of new clients)
- responds to questions, requests and reactions of clients whether they are asked by telephone or by other means of communication
- logistic preparation for the transport of sets to clients/laboratories, from hospitals, and preparation for transport/export
AutoCAD
Microsoft Office
3DMax
In July 2021, I moved from Europe to the USA with my family. I have two small children, 6 and 4 years old. Until now, I mostly spent time with them. In the meantime since I stopped working full time I worked from home as a consultant in a few Interior Design Companies, mostly on home renovations or furnishing projects.
I'm well aware about the differences between European education in Architecture and design, I think that would be mine positive contribution to project off any kind.
AutoCAD
Microsoft Office
3DMax