DANIEL GRACIA
Orlando,FL
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Forklift Operator
PUBLIX
02.2024 - Current
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Unloaded materials and goods at designated locations for best project availability.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
ARBORIST
PPM OUTDOOR
02.2023 - 01.2024
- Chose and executed suitable topping and pruning cuts for healthy tree growth.
- Managed project timelines effectively to ensure all tasks were completed within allocated timeframes, resulting in satisfied customers.
- Followed safety protocols in accordance with OSHA standards and good practices for tree care.
- Consistently met or exceeded job performance expectations, earning positive reviews from both clients and supervisors alike.
- Preserved tree structural integrity with proper pruning techniques, promoting healthy growth patterns.
- Chopped and trimmed trees and operated chipping equipment for limbs.
- Collaborated with team members to complete large-scale projects efficiently and safely, fostering a positive work environment.
Warehouse Forklift Operator
LYNCH OIL
06.2023 - 10.2023
- Streamlined order processing with efficient materials handling and accurate placement of goods using a forklift in designated locations.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
MANAGER
PET SUPERMARKET
02.2022 - 02.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Call Center Representative
Orlando Hand Surgery Associates
01.2022 - 01.2023
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Support Specialist
PETSENSE
03.2021 - 01.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
MCCASKEY HIGH SCHOOL
Lancaster, PA05.2014
Skills
- Teamwork and Collaboration
- Problem-Solving
- Understanding Customer Needs
- Remote Office Availability
- Computer Skills
- Microsoft Outlook
- Live chat support
- Customer Service
Certification
- Certified Fork Lift Operator, Publix, Lynch oil
Timeline
Forklift Operator
PUBLIX
02.2024 - Current
Warehouse Forklift Operator
LYNCH OIL
06.2023 - 10.2023
ARBORIST
PPM OUTDOOR
02.2023 - 01.2024
MANAGER
PET SUPERMARKET
02.2022 - 02.2023
Call Center Representative
Orlando Hand Surgery Associates
01.2022 - 01.2023
Customer Support Specialist
PETSENSE
03.2021 - 01.2022
High School Diploma -
MCCASKEY HIGH SCHOOL